Filtering by Tag: Test

All Server Downtime - 6/23/2015 - Updated

Update (1:10 AM PDT): All servers are online and open once again! Thank you everyone for your patience, and sorry about any inconvenience this may have caused.
Update (1:00 AM PDT): Bringing the servers back online right now. Currently estimate about 10 more minutes until all servers are back online.
Update (12:35 AM PDT): Maintenance work continues on schedule, no change in downtime estimate.
Update (12:05 AM PDT): Server maintenance and updates are underway. Current downtime estimate remains 1 hour.

Hello Captains!

We'll be taking all servers offline for about 1 hour tonight at midnight (6/23/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). This downtime is to perform regular scheduled maintenance and update buy and sell prices for NPCs in the Auction Houses.

Test Server Downtime - 2.15.40

Update (10:10 PM PDT): Test Server is now online and open with version 2.15.40. If you would like to check out the new Viper frigate, please download and run the test game installer.


Shortly we will be releasing update 2.15.40 to Test Server for evaluation and feedback, in anticipation of a release to the Live servers on Monday evening / Tuesday morning.

Build 2.15.40 includes a new frigate, the Viper, the recipe for which will be available to all level 50 characters on Treasure Aisle! More details about this new ship will follow in our official patch notes for the build.

All Server Downtime 6/6/2015

Update (8:55 PM PST): Antigua and Roberts are once again online and open for players, Test Server will follow shortly. Thanks again to everyone for being patience with this!
Update (8:05 PM PST): Maintenance work is nearly complete at this time. Servers are now expected to be online and open again in about 30 minutes.
Update (7:35 PM PST): Maintenance work continues on schedule, downtime estimate is unchanged.
Update (7:05 PM PST): Maintenance work continues on schedule, downtime estimate is unchanged.
Update (6:35 PM PST): Maintenance has begun, currently downtime is estimated at 3 hours.
Players have been reporting issues with Open Sea lag on both Antigua and Roberts servers for the past two hours. While this still seems to be intermittent we will be taking all servers (including Test) offline in 45 minutes (6/6/2015 at 6:30 PM Pacific Time, 9:30 PM Eastern Time, 1:30 AM GMT, 4:30 AM MSK) to resolve it. We will be performing additional maintenance at the same time, and currently we expect the total downtime to last up to 3 hours. Updates will be posted here regularly throughout.

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Unexpected Downtime 4/17/2015

Update (10:50 PM PDT): All servers are back online and open once again! Apologies again for the inconvenience this has caused, and thank you all for being so patient.
Update (10:30 PM PDT): We're currently restarting all game servers. Things are still looking on track for about 25 minutes from now.
Update (10:10 PM PDT): The failed hardware has been replaced and we will be restarting all of the game servers shortly. ETA for opening them again is currently 45 minutes from now.

Hey everyone,

Sorry about not getting a post out sooner! We're currently trying to deal with a hardware failure in a very critical component of our datacenter. We're currently in the process of replacing that machine and expect to bring the servers online in the next hour or so.

I'll post updates here as I have more information, thank you all for your patience with this!

Antigua Server Downtime 4/17/2015

Update (12:35 AM PDT): Antigua and Test Server are back online and open again! Due to unforeseen circumstances we had to cut short our additional maintenance, which we will reschedule for early next week. Any potential for issues similar to what Roberts experienced this afternoon has been fixed however.
Update (12:00 AM PDT): Maintenance on Antigua and Test Server is currently underway. The original downtime estimate of 1 hour still holds.
Players have been reporting issues with logging into the Roberts server for the past few hours. While these issues appear to be intermittent, they are happening frequently enough that we will be taking the Roberts server offline shortly to resolve them completely. The downtime for that should last about 30 minutes.

While we have not yet had any issues with Antigua we will be taking it offline for similar maintenance this evening at at midnight (2/25/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). We will be doing some additional maintenance at that time and expect the downtime to last up to an hour. I'll post additional updates here as that maintenance is underway.

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All Server Downtime - 2/25/2015

Update (1:20 AM): All servers are online and open once again! Thank you all for your patience with this.
Update (1:00 AM): We're finished with all server maintenance and are starting the process of taking the servers back online. We expect to have them open for players again within 15 minutes.
Update (12:30 AM): Server maintenance is going according to schedule, our ETA remains 1 AM Pacific Time / 4 AM Eastern / 9 AM GMT, Noon MSK.

Update (12:05 AM): All servers have been brought offline for the beginning of maintenance. At this time our ETA for bringing them back online is still 1 hour.
Last week we announced that we'll be performing weekly maintenance from now on. In accordance with that we'll be taking all servers offline tonight at midnight (2/25/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK).
We're expecting this downtime to last about an hour, and will be posting updates here throughout. We apologize for any inconvenience this may cause, and we appreciate your patience.

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All Server Downtime - 2/18/2015

REMINDER: If you open the game and don't see any servers, please download and run the launcher again!
Update (4:45 AM): Finally all of the servers are back online and open to players! Thank you again for being patient while we had this very extended downtime. As previously mentioned we will be taking steps to ensure that maintenance times in the future are nowhere near this long if possible.

Update (3:30 AM): Sorry for how long this is taking, we understand that downtimes of this length definitely cut into the playable times for people in Europe, Russia, and Australia. Given that we plan to do weekly maintenance from here on out, I'll reassess our choice of downtime window and figure out what gives us the best opportunity for a 2-4 hour window of low player activity.
Unfortunately at this point we have one remaining critical server which is still going through its update process and is taking significantly longer than expected. I'm extending the ETA at this point to 4 AM (7 AM Easter Time, 12 PM GMT, 3 PM MSK), however that's quite tentative, I'm not sure if things will be ready for then or not. Again, sorry for all of the inconvenience!

Update (3:00 AM): Maintenance continues, downtime is being extended to 3:45 AM Pacific Time.
Update (2:00 AM): Maintenance continues according to schedule. However, out of an abundance of caution I'm now estimating that the downtime may last an additional 30 minutes, until 3:30 AM Pacific Time.
Update (1:00 AM): Maintenance continues according to schedule. ETA remains the same.
Update (12:00 AM): Maintenance work on all servers has begun. At this time we are still expecting the downtime to last 3 hours.

As Fodderboy wrote earlier today, we're bringing all of the servers offline tonight at midnight (2/18/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK).
With this update we'll be turning on the Mardi Gras content, fixing the Mahogany stacking issue (for real this time!), and doing a bunch of back-end server maintenance. Because of the extra maintenance going on we expect that this downtime will last up to 3 hours.

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Test Server Downtime - 2.15.38

Update (12:00 AM): I overestimated earlier with the several hours bit. Turns out the database fix was a lot faster than anticipated! Test Server is now online and open with version 2.15.38. Thanks to everyone for your patience.

Update (10:30 PM): The upgrade to 2.15.38 went well, however we're currently working on fixing some issues with the Test Server database which had been causing issues for players for the last week or so.
Right now it's looking like fixing those issues may take several more hours.

We'll be upgrading Test Server to version 2.15.38 at 9:00 PM Pacific Time. Patch notes for this build may be read here.
Downtime should last about 30 minutes, I'll update this post when the server is available again, or if the downtime will last longer.
As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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All Server Downtime - 1/13/2015

Update (3:28 AM PST): All servers are back online now. Things might be slow for a few hours, as part of our maintenance we needed to shut off most of the machines and right now the databases are a bit 'cold'. Thanks again for your patience, everyone!

Update (2:55 AM PST): We're running just a bit behind schedule now. Currently expect to have the servers back online by 3:15 AM. Thank you all for your patience.
Update (1:40 AM PST): Server maintenance is going according to schedule. We currently expect to be done before the original 2 hour estimate.
We're doing some network and server maintenance, and to turn on Anniversary content, tonight after midnight (1/13/2015 at 1 AM Pacific Time, 4 AM Eastern Time, 9 AM GMT, 12 PM MSK). This will require us to take the servers offline for up to 2 hours.

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Test Server Downtime - 2.15.37 - Updated

Update (5:00 AM PST): Sorry about the delay in getting the server back online. There was some weirdness with the auction database which prevented listings from showing up in-game (no actual listing data was affected). This has since been resolved, and Test Server is online and open again. Thanks for your patience!

We'll be upgrading Test Server to version 2.15.37 at 4:00 AM Pacific Time. Patch notes for this build may be read here.

As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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Test Server - 2.15.37 Patch Notes

We’re releasing another bug fix patch for 2.15. After completing the emergency fix work of rolling back the stack limits and weight changes in 2.15.36 we’re now plugging up the production issues that have been reported to us in the past few weeks, and improving our in-game communication about certain kinds of items.
Read on for detailed patch notes!

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Website, Email, and Server List Downtime - 12/1/2014 - Updated

Update 3 (9:00 PM PST): We've received word from our DNS provider that their operations are returning to normal. I suspect that for many of you it might still take a couple of hours before patching and logging in works again, however.

Update 2 (8:00 PM PST): Our DNS provider is still working on mitigating the current attacks. More updates will follow as we receive them.

Update 1 (6:30 PM PST): According to our DNS provider they're seeing renewed DDoS attacks. We've had some reports from players of having difficulty using the launcher or connecting to servers once in-game. This may be due to the new attacks or possibly due to the partial nature of the recovery from earlier. More updates will follow as we receive them.

Although it appears to be resolved now, I wanted to address he outage that we had today, which would have affected anyone attempting to log into the game today from approximately 11 AM PST (7 PM GMT) to 4:30 PM PST (12:30 AM GMT).

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Downtime - 11/19/2014 - Updated

Update 5 (2:15 PM PST): The process that was integrating Building Stone into the AH is actually a very resource intensive process (it rebuilds all of the AH data, actually) and normally we run it while the servers are locked during our downtime window.
I thought since you could play while it was going on, that it wouldn't be an issue... but it turns out it's been creating immense amounts of lag for all of the rest of the game, sorry about that! I've killed that process so you should see a return to normalcy soonish.
I'll have to figure out a new way to get the Build Stone listings on the AH, or possibly wait until tonight to do additional downtime.

Update 4 (1:15 PM PST): Antigua and Roberts are Online and open again, thank you all for your patience! The Building Stone listings from NPCs will take a little bit, possibly up to two hours, to appear in the AH, however.

Update 3 (1 PM PST): All game servers are currently running and we're doing our final verification before opening them up, as well as adding NPC listings for Building Stone to the auction houses.

Update 2: A bit of good luck, we were able to restore the file server OS when we previously believed we would need to recreate it from scratch. I'm currently in the process of restoring the databases and verifying them for any potential corruption. Current estimate is 1-2 hours before the game servers are online again.

Update: While it appears that we have not lost any game data (and our backups were also unaffected in the event that we need to restore from them), I will be needing to rebuild one of our file servers before we can get the game online again. Currently my best estimate for that task is up to six hours. I'll provide further updates as we progress.

Hey everyone!

We're currently experiencing a hardware failure in a critical piece of our database infrastructure. All game servers are currently down as a result. I've got our network engineers working on the problem right now, and will post additional updates as I receive them.

I'm sorry for any inconvenience this is causing, and I thank you all for your patience with us while we resolve this!

Test Server - 2.15.34 Patch Notes

We’re releasing what I hope will be our final Test build, 2.15.34, later tonight. This build includes fixes for a few bugs that we wanted to ensure were resolved before the Live release. We’re moving the Live release to tomorrow evening (early AM on 11/18) accordingly, thank you for your patience with this.
Read on for detailed patch notes.

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Test Server Downtime - 2.15.33 - Updated

Update: Test Server is now online with version 2.15.33.
We'll be upgrading Test Server to version 2.15.33 at 12:30 AM Pacific Time. Patch notes for this build, the final build before 2.15 is released, may be read here.

As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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Test Server - 2.15.33 Patch Notes

Firstly, sorry for missing our expected release date of the 11th. We had a last minute change of heart about whether or not to provide ships for sale directly through the AH. I’ll have a post explaining that in more detail a bit later.

We’re releasing the final Test build, 2.15.33, later tonight as well. This build includes all changes that we expect to make before releasing 2.15 to Antigua and Roberts on 11/17, including final stack limits, weights, and recipe doubloon costs.

We’ve also adjusted the insurance payouts for all ships based on the build costs with the final recipe pricing, and have modified a few Basic Ship recipes to keep them more in line with their earlier build costs.

Read on for detailed patch notes!

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