Filtering by Tag: Live

All Server Downtime - 6/23/2015 - Updated

Update (1:10 AM PDT): All servers are online and open once again! Thank you everyone for your patience, and sorry about any inconvenience this may have caused.
Update (1:00 AM PDT): Bringing the servers back online right now. Currently estimate about 10 more minutes until all servers are back online.
Update (12:35 AM PDT): Maintenance work continues on schedule, no change in downtime estimate.
Update (12:05 AM PDT): Server maintenance and updates are underway. Current downtime estimate remains 1 hour.

Hello Captains!

We'll be taking all servers offline for about 1 hour tonight at midnight (6/23/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). This downtime is to perform regular scheduled maintenance and update buy and sell prices for NPCs in the Auction Houses.

Live Server Downtime - 6/16/2015 - Updated

We'll be releasing our latest update to 2.15 which includes a new level 50 frigate for all classes, tonight at midnight (6/16/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). We will be performing regularly scheduled maintenance at the same time which will require us to take the servers offline for up to 1 hour. Patch notes may be read here.

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Unexpected Downtime 4/17/2015

Update (10:50 PM PDT): All servers are back online and open once again! Apologies again for the inconvenience this has caused, and thank you all for being so patient.
Update (10:30 PM PDT): We're currently restarting all game servers. Things are still looking on track for about 25 minutes from now.
Update (10:10 PM PDT): The failed hardware has been replaced and we will be restarting all of the game servers shortly. ETA for opening them again is currently 45 minutes from now.

Hey everyone,

Sorry about not getting a post out sooner! We're currently trying to deal with a hardware failure in a very critical component of our datacenter. We're currently in the process of replacing that machine and expect to bring the servers online in the next hour or so.

I'll post updates here as I have more information, thank you all for your patience with this!

Antigua Server Downtime 4/17/2015

Update (12:35 AM PDT): Antigua and Test Server are back online and open again! Due to unforeseen circumstances we had to cut short our additional maintenance, which we will reschedule for early next week. Any potential for issues similar to what Roberts experienced this afternoon has been fixed however.
Update (12:00 AM PDT): Maintenance on Antigua and Test Server is currently underway. The original downtime estimate of 1 hour still holds.
Players have been reporting issues with logging into the Roberts server for the past few hours. While these issues appear to be intermittent, they are happening frequently enough that we will be taking the Roberts server offline shortly to resolve them completely. The downtime for that should last about 30 minutes.

While we have not yet had any issues with Antigua we will be taking it offline for similar maintenance this evening at at midnight (2/25/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). We will be doing some additional maintenance at that time and expect the downtime to last up to an hour. I'll post additional updates here as that maintenance is underway.

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All Server Downtime - 2/25/2015

Update (1:20 AM): All servers are online and open once again! Thank you all for your patience with this.
Update (1:00 AM): We're finished with all server maintenance and are starting the process of taking the servers back online. We expect to have them open for players again within 15 minutes.
Update (12:30 AM): Server maintenance is going according to schedule, our ETA remains 1 AM Pacific Time / 4 AM Eastern / 9 AM GMT, Noon MSK.

Update (12:05 AM): All servers have been brought offline for the beginning of maintenance. At this time our ETA for bringing them back online is still 1 hour.
Last week we announced that we'll be performing weekly maintenance from now on. In accordance with that we'll be taking all servers offline tonight at midnight (2/25/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK).
We're expecting this downtime to last about an hour, and will be posting updates here throughout. We apologize for any inconvenience this may cause, and we appreciate your patience.

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All Server Downtime - 2/18/2015

REMINDER: If you open the game and don't see any servers, please download and run the launcher again!
Update (4:45 AM): Finally all of the servers are back online and open to players! Thank you again for being patient while we had this very extended downtime. As previously mentioned we will be taking steps to ensure that maintenance times in the future are nowhere near this long if possible.

Update (3:30 AM): Sorry for how long this is taking, we understand that downtimes of this length definitely cut into the playable times for people in Europe, Russia, and Australia. Given that we plan to do weekly maintenance from here on out, I'll reassess our choice of downtime window and figure out what gives us the best opportunity for a 2-4 hour window of low player activity.
Unfortunately at this point we have one remaining critical server which is still going through its update process and is taking significantly longer than expected. I'm extending the ETA at this point to 4 AM (7 AM Easter Time, 12 PM GMT, 3 PM MSK), however that's quite tentative, I'm not sure if things will be ready for then or not. Again, sorry for all of the inconvenience!

Update (3:00 AM): Maintenance continues, downtime is being extended to 3:45 AM Pacific Time.
Update (2:00 AM): Maintenance continues according to schedule. However, out of an abundance of caution I'm now estimating that the downtime may last an additional 30 minutes, until 3:30 AM Pacific Time.
Update (1:00 AM): Maintenance continues according to schedule. ETA remains the same.
Update (12:00 AM): Maintenance work on all servers has begun. At this time we are still expecting the downtime to last 3 hours.

As Fodderboy wrote earlier today, we're bringing all of the servers offline tonight at midnight (2/18/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK).
With this update we'll be turning on the Mardi Gras content, fixing the Mahogany stacking issue (for real this time!), and doing a bunch of back-end server maintenance. Because of the extra maintenance going on we expect that this downtime will last up to 3 hours.

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All Server Downtime - 1/13/2015

Update (3:28 AM PST): All servers are back online now. Things might be slow for a few hours, as part of our maintenance we needed to shut off most of the machines and right now the databases are a bit 'cold'. Thanks again for your patience, everyone!

Update (2:55 AM PST): We're running just a bit behind schedule now. Currently expect to have the servers back online by 3:15 AM. Thank you all for your patience.
Update (1:40 AM PST): Server maintenance is going according to schedule. We currently expect to be done before the original 2 hour estimate.
We're doing some network and server maintenance, and to turn on Anniversary content, tonight after midnight (1/13/2015 at 1 AM Pacific Time, 4 AM Eastern Time, 9 AM GMT, 12 PM MSK). This will require us to take the servers offline for up to 2 hours.

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Website, Email, and Server List Downtime - 12/1/2014 - Updated

Update 3 (9:00 PM PST): We've received word from our DNS provider that their operations are returning to normal. I suspect that for many of you it might still take a couple of hours before patching and logging in works again, however.

Update 2 (8:00 PM PST): Our DNS provider is still working on mitigating the current attacks. More updates will follow as we receive them.

Update 1 (6:30 PM PST): According to our DNS provider they're seeing renewed DDoS attacks. We've had some reports from players of having difficulty using the launcher or connecting to servers once in-game. This may be due to the new attacks or possibly due to the partial nature of the recovery from earlier. More updates will follow as we receive them.

Although it appears to be resolved now, I wanted to address he outage that we had today, which would have affected anyone attempting to log into the game today from approximately 11 AM PST (7 PM GMT) to 4:30 PM PST (12:30 AM GMT).

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Downtime - 11/19/2014 - Updated

Update 5 (2:15 PM PST): The process that was integrating Building Stone into the AH is actually a very resource intensive process (it rebuilds all of the AH data, actually) and normally we run it while the servers are locked during our downtime window.
I thought since you could play while it was going on, that it wouldn't be an issue... but it turns out it's been creating immense amounts of lag for all of the rest of the game, sorry about that! I've killed that process so you should see a return to normalcy soonish.
I'll have to figure out a new way to get the Build Stone listings on the AH, or possibly wait until tonight to do additional downtime.

Update 4 (1:15 PM PST): Antigua and Roberts are Online and open again, thank you all for your patience! The Building Stone listings from NPCs will take a little bit, possibly up to two hours, to appear in the AH, however.

Update 3 (1 PM PST): All game servers are currently running and we're doing our final verification before opening them up, as well as adding NPC listings for Building Stone to the auction houses.

Update 2: A bit of good luck, we were able to restore the file server OS when we previously believed we would need to recreate it from scratch. I'm currently in the process of restoring the databases and verifying them for any potential corruption. Current estimate is 1-2 hours before the game servers are online again.

Update: While it appears that we have not lost any game data (and our backups were also unaffected in the event that we need to restore from them), I will be needing to rebuild one of our file servers before we can get the game online again. Currently my best estimate for that task is up to six hours. I'll provide further updates as we progress.

Hey everyone!

We're currently experiencing a hardware failure in a critical piece of our database infrastructure. All game servers are currently down as a result. I've got our network engineers working on the problem right now, and will post additional updates as I receive them.

I'm sorry for any inconvenience this is causing, and I thank you all for your patience with us while we resolve this!

Live Server Downtime - 2.15 Is Here! - Update

Update 5: Thank you all for being so patient with this. Antigua and Roberts are once again online!

Update 4: So it turns out that it's a bit harder than we all wished over here to extrapolate how long a portion of the database upgrade process would take based on the time it has taken on Test Server. We're still upgrading the DB and as soon as that is completed I'll update this post again.

We're finally releasing the long-pending 2.15 Economic Expansion update tonight at midnight (11/18/2014 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 11 AM MSK). We will be performing additional hardware and network maintenance as well during this upgrade.

All told, we expect the downtime to last up to 3 hours. We'll post updates here with any changes to that schedule, as well as when the servers are once again available. We appreciate your patience during this downtime.

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