Burning Sea Note Delivery Failures

We are currently experiencing an issue with our Burning Sea Note delivery system where orders are being taken but the Burning Sea Notes are not being delivered. Our data center is investigating this issue to determine its cause and resolution. We encourage players to refrain from purchasing Burning Sea Notes at this time until the issue is resolved. For players who have orders currently placed and are still waiting for Burning Sea Note delivery we will get the Notes delivered within the next 24 hours. We encourage players currently waiting on Burning Sea Note delivery to contact customer service at customerservice@portalusgames.com to confirm their orders and indicate which character the Notes should be delivered to in the event that we have to manually process Burning Sea Note delivery. This post will be updated when the delivery issue is resolved.

Update 11:15am Pacific Time (12/2):

The issue regarding Burning Sea Note delivery has been resolved. Players should now be receiving Burning Sea Notes as expected. Players who have been waiting for Burning Sea Note deliveries should receive them on their next login. Anyone who has an outstanding Burning Sea Note order and has not received them within 24 hours should contact customerservice@portalusgames.com so we can investigate and resolve the issue.