We will need to take the servers offline at 2pm Pacific/5pm Eastern/10pm GMT today (1am MSK on October 30th) in order to implement some server hardware changes necessary for November operation. The servers are expected to be offline through the remainder of the day and into the evening. We apologize for the short notice of this outage and will provide additional updates when more information is available.
Update 11:47pm Pacific Time (10/29):
The data center is still working on their migration of the game to new server hardware and will not complete their work this evening. The servers will need to remain offline at least until tomorrow morning (10/30) Pacific time. Further updates will be provided when additional information regarding migration progress is received from the data center.
Update 11:15am Pacific Time (10/30):
The update we received from the data center this morning informed us that the game has been moved to the new server but there are still configuration issues that need to be resolved before the game servers will be available. We do not have an estimate on how long this process will take as this is the first time this has ever been attempted with the game. When the servers come back online there will need to be an extended testing period before they will be opened for play. Updates will be provided when additional information becomes available.
Update 11:53pm Pacific Time (10/30):
The data center team is continuing to resolve configuration issues being experienced with the new server setup. They will work into the evening as long as possible however if they complete their work during the night the test team will not be available until the morning to start testing. Another update will be provided after we receive the morning update from the data center team regarding server status.
Update 12:45pm Pacific Time (10/31)
The data center still experiencing issues with small set of communication processes that have prevented the test team from starting the new server testing. Testing should begin shortly after the issues are resolved however we do not have an estimate as to how much longer the issues will take to resolve at this time.
Update 10:25pm Pacific Time (10/31):
The inability to clear up an issue experienced in the reconfiguration of the game servers has forced the data center team to pursue a different course of action in order to restore server availability on the new hardware. The result of this reconfiguration will have the servers unavailable for testing until late evening (Pacific time) on November 1st. More information about server availability will be provided at that time.
Update 11:10pm Pacific Time (11/1):
The data center has completed their work but there is still work that needs to be done by Hamled to finish the upgrade process. Hamled will not be able to complete his work tonight. We will assess his progress in the morning and hopefully be able to provide an estimate as to when the servers will be reopened.
Update 11:38am Pacific Time (11/2):
Hamled was able to complete his portion of the server transition this morning and we were able to successfully start and test all the servers. There is only one step left in completing the server upgrade. The data center will need to have the servers offline while some last hardware changes are made. The data center indicated that since the servers passed their tests this morning the servers will be available at some point later today. Further updates will be provided when the data center has finished their last segment of work.
Update 9:10pm Pacific Time (11/2):
The server hardware upgrade and testing is complete. All servers should be available for service at this time. We want to thank everyone for their patience through this lengthy process.