Server Transfer System Unavailable 2017/11/11

We have experienced a failure in our server transfer system that will not allow characters to be transferred from one server to another or restore deleted characters until the system can be repaired.  At this time we are recommending that players refrain from purchasing server transfers until this system issue is resolved.  Players who currently have transfers in process may request refunds from customer service for their transfers or may wait until the issue is resolved.  We will process all requests in process as soon as we can complete them and will update this post when the transfer system is functioning again.