Servers Offline

We will need to take the servers offline at 2pm Pacific/5pm Eastern/10pm GMT today (1am MSK on October 30th) in order to implement some server hardware changes necessary for November operation. The servers are expected to be offline through the remainder of the day and into the evening. We apologize for the short notice of this outage and will provide additional updates when more information is available.

Update 11:47pm Pacific Time (10/29):

The data center is still working on their migration of the game to new server hardware and will not complete their work this evening. The servers will need to remain offline at least until tomorrow morning (10/30) Pacific time. Further updates will be provided when additional information regarding migration progress is received from the data center.

Update 11:15am Pacific Time (10/30):

The update we received from the data center this morning informed us that the game has been moved to the new server but there are still configuration issues that need to be resolved before the game servers will be available. We do not have an estimate on how long this process will take as this is the first time this has ever been attempted with the game. When the servers come back online there will need to be an extended testing period before they will be opened for play. Updates will be provided when additional information becomes available.

Update 11:53pm Pacific Time (10/30):

The data center team is continuing to resolve configuration issues being experienced with the new server setup. They will work into the evening as long as possible however if they complete their work during the night the test team will not be available until the morning to start testing. Another update will be provided after we receive the morning update from the data center team regarding server status.

Update 12:45pm Pacific Time (10/31)

The data center still experiencing issues with small set of communication processes that have prevented the test team from starting the new server testing. Testing should begin shortly after the issues are resolved however we do not have an estimate as to how much longer the issues will take to resolve at this time.

Update 10:25pm Pacific Time (10/31):

The inability to clear up an issue experienced in the reconfiguration of the game servers has forced the data center team to pursue a different course of action in order to restore server availability on the new hardware. The result of this reconfiguration will have the servers unavailable for testing until late evening (Pacific time) on November 1st. More information about server availability will be provided at that time.

Update 11:10pm Pacific Time (11/1):

The data center has completed their work but there is still work that needs to be done by Hamled to finish the upgrade process. Hamled will not be able to complete his work tonight. We will assess his progress in the morning and hopefully be able to provide an estimate as to when the servers will be reopened.

Update 11:38am Pacific Time (11/2):

Hamled was able to complete his portion of the server transition this morning and we were able to successfully start and test all the servers. There is only one step left in completing the server upgrade. The data center will need to have the servers offline while some last hardware changes are made. The data center indicated that since the servers passed their tests this morning the servers will be available at some point later today. Further updates will be provided when the data center has finished their last segment of work.

Update 9:10pm Pacific Time (11/2):

The server hardware upgrade and testing is complete. All servers should be available for service at this time. We want to thank everyone for their patience through this lengthy process.

Server Maintenance 2018/10/23

We will be taking the servers offline for maintenance on October 23, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 19, 2018). We hope to have all maintenance completed within 30 minutes. During this maintenance period we will also be activating our Halloween content. This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is now complete. All servers should be available.

PotBS Extended Play!

I am happy to announce that PotBS will continue to be available for the month of October. The combination of contributions from players and management have secured enough funding to support the game through the month allowing companies currently evaluating the game for future operation more time to make their assessments and/or preparations.

Due to the short notice of this operational extension there is the possibility of some service issues on October 1st. We will be working through the day to identify any potential issues and resolve them if possible beforehand. Unexpected or unavoidable issues will be posted here as soon as they are identified or experienced.

I’d like to thank the game community for their generous support which was instrumental in securing this extension. The added time will hopefully accelerate the process of securing a new operator for the game while allowing the community as a whole more time to enjoy the game.

Update October 1 9:16am Pacific time:

The servers are currently unavailable. We anticipated there may be issues with today’s availability due to some service changes that were implemented yesterday. We are currently working to restore server availability and will update this post as soon as we have more information regarding the current issue.

Update 1:33pm Pacific time:

We have identified the cause of the server issues and are working on resolving them. The estimated time for repair is 6-7 hours. More information will be posted as it becomes available.

Update 7:49pm Pacific time:

The issues with the servers have been resolved. All servers should be available at this time.

International Talk Like a Pirate Day

To commemorate this annual event we have activated our Talk Like a Pirate Day content. For those who are unfamiliar with the content its starting mission can be found by looking for a character by the name of "Billings" in the starting port for each nation. This content will remain available until the end of the month.

I would like to inform those who receive your information regarding the game here rather than through the official forum that there is a community based effort on going to keep the servers available after Portalus intended operation end on September 30th. We at Portalus will keep the servers on for the community until a new operator for the game is found as long as the community can meet the minimum payment for the servers. For those interested in information regarding this effort and its progress we highly encourage you to check our forum found here for more detailed information: forums.burningsea.com .

Server Maintenance 2018/9/18

We will be taking the servers offline for maintenance on September 18, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 19, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 20 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 50 minutes. During this maintenance period we will also be activating our Talk Like a Pirate Day content. This post will be updated when maintenance on both live servers is complete.

Update 11:23pm Pacific Time:

Server maintenance is now complete. All servers should be available.

Portalus Games Closure

Being that this may be the most important announcement I have ever made regarding Pirates of the Burning Sea I will come directly to the purpose of this announcement before we lose any readers to explanation or verbosity.

Portalus Games will cease operation of Pirates of the Burning Sea on September 30, 2018.

I wish I could say this decision was a difficult one but the truth is that it is the best decision that can be made at this time regarding the game's future.  Hamled has decided to leave Portalus Games.  Since Hamled is the only code writer associated with Portalus Games the company is no longer capable of maintaining the game.  Without someone possessing the necessary code writing skills the game runs the risk of unexpected and unannounced shut down due to server software failures.  This is a situation we find unacceptable as we have always been dedicated to a minimum of 30 days notice for our game community if the game was going to close.  Rather than run the risk of all the issues that would come from a server software failure and an unannounced closure we have decided to commit to a specific closure date for Portalus Games that would allow proper advanced notice to our game community.   

I would like to stress that the closure of Portalus Games does not have to result in the closure of Pirates of the Burning Sea.  The game has a stable core community that has for the past 5 years been able to maintain the game servers and it is conceivable that this community could maintain the game for another 5 years or longer but it would need to be operated by a company better structured and better staffed than Portalus Games to do so.  I came to this conclusion after receiving the news that Hamled would be leaving Portalus and then spending some time evaluating the possibility of continuing to maintain the game as a solo operator.  While I have been able to maintain the current status and even resolve a couple of server hardware issues I am unable to resolve issues that result from software failures and given the scope of everything else involved in maintaining the game I am fully aware that I cannot realistically maintain this game alone.  For Pirates of the Burning Sea to continue it needs to transition from the hands of Portalus Games to a company better able to maintain it to succeed.

Once I came to this conclusion I began inquiry and negotiations with all the third parties involved with the operation of the game to determine if this transition was possible.  Overall the responses were positive and I have agreement in principle to allow the license to operate the game to be transferred from Portalus Games to an acceptable business entity capable of operating the game if one can be found.  This will be my focus moving forward as it is my hope that not only can another operator for the game be found but that it may also be possible to avoid an actual shut down of the game at the end of this coming September.


I believe the first possible replacement for Portalus Games as operator should be with the game community itself.  Over the years we have often had community members volunteer to assist with the game only to have to turn them away due to the company's structure and the legal requirements for compensation that the game could not afford.  If a new company were formed as a non-profit corporation representing the game community it would allow for volunteers to contribute to game operation and open the possibility of a much brighter future for the game than can be found with Portalus. To this end we will begin immediately on efforts to organize a new management group.  I would encourage those community members interested in joining the effort to form a new company to operate Pirates of the Burning Sea to join the community discussion regarding the subject on the community forum found here:  forums.burningsea.com/ .  

Updates regarding this effort and/or the search for a new game operator will be provided here when adequate information becomes available.  

I would like to thank the community for its support to date in keeping the game available for play and for any support provided during Portalus final month of operation.  I would encourage community at this time to pull together and take this opportunity to determine the future of your game.  The game has proven to be more durable than the companies that have operated it in the past due to the strength of the game community.  It is my hope that Portalus will simply be another chapter in a long history for Pirates of the Burning Sea and I believe that the strength of this game community has the power to make it happen. 

PotBS Forum Available

The issues we have been experiencing since moving the forum to our new host have been resolved and the forum is available for use again. 

Our former hosting service supported a single sign on functionality that is not supported by our current host.  The removal of this system for login will require that all users reset their passwords in order to login.  Users should verify their email addresses as the reset process will send reset information to the registered email address.

Please note there are a few minor issues that still need to be resolved however these issues should not prevent users from being able to access and use the forum.

Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline until the issue can be resolved.  We have not yet received any information from the data center regarding the cause of the issue or when the issue will be resolved.  The initial onset of this issue caused a problem for the Roberts server which appears resolved at the moment.  This post will be updated as soon as we receive information from data center regarding the server issue and when that issue may be resolved.

Update 2:15pm Pacific Time:

Maintenance personnel are working on the issue we are experiencing with the Antigua server.  We do not have an estimate on when they will complete their work at this time. 

Update 7:28pm Pacific Time:

It is believed that the issue with the Antigua server has been resolved.  The server has been opened for service at this time.

PotBS Forum Unavailable

We are going to need to take our forum down for a few days this week as we are going to be changing our hosting service.  The Vanilla hosted forum will be available throughout today and a short portion of tomorrow before being taken down.  Once the forum has been taken down Vanilla will prepare the existing forum data for export and once we receive that export file from Vanilla we can begin integrating the data into the new hosting service.  We will take this opportunity to do some clean up on the forum by archiving some older content and making some structural changes. Vanilla has informed us that the export file will not be ready before Tuesday of the coming week meaning the forum will be down for a minimum of two days

We hope to be able to complete our transition work during the forum down time but cannot be certain the work will be completed within that time.  Updates regarding our change of hosting services will be posted here and the forum available will be posted here through the forum transition process.

 

Update July 25, 2018 9:30pm Pacific Time:

We are still waiting for the export file from our previous forum host to arrive.  We do not have an estimate as to when the file will be ready as there was a one day delay in taking the former forum down.  We hope to receive the file within the next 24 hours.

Update July 27, 2018 10:42am Pacific Time:

We received the forum export file from our former host and the file has been provided to our new forum host.  If current estimates hold the new forum should be available sometime in the next 48 hours.

Update July 30, 2018 10:47pm Pacific Time:

As is obvious from the previous update the estimates did not hold and numerous technical issues were experienced in an attempted restoration of the forum on a new service.  The particular issues experienced were severe enough that we have been forced to seek a different provider in order to make another attempt at forum restoration.  Should this search fail to yield a provider before the end of the week we will proceed with starting a new forum and work with the raw data provided by Vanilla to extract previous forum data manually in a prioritized fashion favoring game help and active community projects.  A hosting service capable of working with the Vanilla data is preferred but we do not want to let that requirement delay restoration of forum service for too long.  Updates regarding the forum status will be provided as soon as new information is available.

Update August 6, 2018 11:50pm

A new service has been secured but we still have not completed setting up a forum due to schedule conflicts and limited time for the work.  The server issues experienced on August 4th have used most of the available time for forum work over this past weekend and other issues continue to present schedule conflicts for forum work during this week.  It is our hope that the forum will return later this week but it is unlikely to be ready before August 9th given the amount of time available for the work prior to that date.  We will update again on August 9th if the forum is not available before that date.

Update August 14, 2018 12:08am:

Tech support at our new hosting service has not been able to restore the old forum due to some data issues with the data provided by Vanilla.  At the moment we are going back and forth between the two services attempting to resolve the issues.  If the issues cannot be resolved we will proceed with a new forum and then do what what we can to retrieve the data from Vanilla and attempt to manually restore critical forum areas such as Game Help and active community projects.  Updates will be provided when current status changes.

Update August 15, 2018 11:18pm Pacific Time:

After coordinating two different tech support teams the issues with the forum restoration have been resolved.  There are still a few set up items remaining before the forum will be accessible.  We estimate the forum will be available before the upcoming weekend.  This post will be updated when the forum is available for use.

Update August 16, 2018 1:05pm Pacific Time:

The forum is not yet available for use however sections of the forum such as Game Help are now accessible as sources of information.  Currently users cannot successfully log in to the forum due to a login issue we are working on but can view any part of the forum that was previously accessible without logging in.  Once the login issue is resolved we will be able to work on restoring/changing the look of the forum.  Further updates will be posted here when the login issue is resolved.

Antigua and Roberts Servers Offline

We have experienced issues with our two live servers over the past two days that have accumulated into a major issue that is going to take some time to resolve.  Both the Antigua and Roberts servers are currently offline and will be offline for several hours at a minimum.  We are keeping these servers off until our maintenance personnel can resolve the issue to prevent server events from progressing.  At this time we do not have an estimate regarding how long the servers will be offline.  We will update this post as soon as we have additional information regarding how long the issue resolution will require.

Update 1:25pm Pacific Time:

From information regarding the server issues available at this time the servers are unlikely to be available for most players today (July 19, 2018) as our maintenance team has informed us that work will be ongoing into the evening hours Pacific Time.  This post will be updated after we receive more information from the maintenance team later this evening.

Update 9:35pm Pacific Time:

The issue with the Antigua and Roberts server has been resolved.  Both servers should be available for service at this time.

Server Maintenance 2018/6/28

We will be taking the servers offline for maintenance on June 28, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 22, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:14pm Pacific Time:

Maintenance experienced a slight delay to allow a port battle on the Antigua server to finish.  Maintenance is now complete.

Server Maintenance 2018/6/21

We will be taking the servers offline for maintenance on June 21, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 21, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:07pm Pacific Time:

Maintenance is now complete.

Server Maintenance 2018/6/14

We will be taking the servers offline for maintenance on June 14, 2018. As with our last maintenance we will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 15, 2018) by taking the Roberts server offline for maintenance. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/6/6

We will be taking the servers offline for maintenance on June 6, 2018.  As with our last maintenance we will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 7, 2018) by taking the Roberts server offline for maintenance.  When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance.  We hope to have all maintenance completed within 30 minutes.  This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/5/22

We are going to combine the postponed previous maintenance with this week's maintenance on May 22, 2018.  We will also attempt a maintenance change that will not require all the servers to taken offline at the same time for evaluation. 

Beginning at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on May 23, 2018) we will take the Roberts server offline for maintenance.  When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance.  We hope to have all maintenance completed within 30 minutes.  This post will be updated when maintenance on both live servers is complete.

Please note, due the usage nature of the Test server we will no longer schedule Test server maintenance with the live server maintenance.  Test server maintenance will be done as needed and at a time during the day when the server is not in use.  If the Test server appears offline it is likely for maintenance unless the down time exceeds 30 minutes.

Update 11:04pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/5/17

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, May 17, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update:

Due to an unexpected schedule conflict this maintenance period has been postponed. A maintenance update will be provided when the maintenance period has been rescheduled.

All Servers Down

We have experienced a major failure with a hardware component in our server systems that will require work at our data center before the servers can be brought back online.  Due to the time of this failure we may not be able to replace the failed hardware until day time working hours at our data center in Los Angeles.  We apologize for this inconvenience and are working to restore the servers as soon as we can.  Due to the nature of this failure and the need for new hardware to arrive we cannot accurately predict when the servers will be available and will update this post when we have new information regarding the issue.

Update 1:16pm Pacific Time:

The failed hardware has been replaced but there is a considerable amount of configuration work remaining on the physical servers before we can restart the game servers.  We will not be able to provide an estimate on when the game servers will be available at this time however we do believe the servers will be available some time later today.

Update 6:15pm Pacific Time:

The issues with the servers have been resolved.  All servers should be available for service.

Customer Service Delays

Due to both technical and personnel issues there will be delays in customer service responses over the next 48 hours. We are prioritizing support requests involving Treasure Aisle items and billing issues which will see longer than usual delays. Support requests regarding lost accounts, account recovery, general account information or rule violations will be delayed until the coming weekend. We apologize for these delays and hope to have the situations corrected as soon as possible.

Server Maintenance 2018/4/26

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, April 26, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:40am Pacific Time:

Server maintenance is complete. All servers should be available for service.