This page lists our specific policies for in-game behavior. This page is updated often, so take the time to familiarize yourself with its contents and read it regularly.

Questions regarding these rules or conduct expectations may obtain answers by contacting our support team.

Account Sharing and Selling
Active Nation Select
Account Mulligan
AFK Status
Deleted Characters
Multiple Accounts
Selling Durability to Pirates
Harassment
Chat Behavior
Official Correspondence
Penalties

Account Sharing and Selling

You may not share accounts with, buy accounts from, or sell accounts to other players. You may not let other players log into your account for any reason. Any items, ships, money, etc. lost as a result of account sharing, selling, or buying will not be reimbursed and accounts implicated in sharing, buying or selling may be permanently banned.

Active Nation Select

Active Nation Select allows you to change which nation you play with on your account. You can make this change in the first 72 hours after a server victory has occurred. To mitigate possible selection mistakes due to game mechanic misunderstandings we will allow each account one reset of the active nation selection if the mistake occurs during the first 30 days of the account's creation or as part of maintaining character access for a server transferred character.

AFK Status

You may not participate in game play while away from the keyboard. This includes all activities where there is a reasonable expectation that a player is at the keyboard when participating in them, (any activity requiring response from the player). We may at our discretion forcibly disconnect characters that are left logged in excessively in an AFK status. Depending on severity and/or repeated offenses accounts can be subject to suspension, forfeiture or ban for engaging in game play while in AFK status.

Account Mulligan

During the course of normal game play, players occasionally make catastrophic mistakes such as deleting very valuable items or item containers unintentionally. We will grant each account one account mulligan to reverse the effect of a catastrophic error. These mulligans are awarded on a case by case basis to reverse the effects of an obvious user error if possible but not to reverse loss effects inherent to the nature of the game, and are not guaranteed.

Deleted Characters

Deleted characters can be recovered, however we reserve the right to deny a restoration request if a player is putting undue strain on resources. This will be assessed on a case-by-case basis.

A deleted character may be recovered once only. If a player has a deleted character recovered and then deletes it again, it will remain deleted.

Multiple Accounts

Players may use multiple game accounts. When using multiple accounts account holders must adhere to the following restrictions:

    1. No more than 4 accounts may be logged in from a single IP address/account holder simultaneously.

    2. No more than 3 accounts from a single account holder may be logged in at the same time on the same server (Test server excluded).

    3. No more than 2 accounts from a single account holder may be in ANY combat zone(red zone / port battle / blockading / patrolling), including the port within a combat zone.

    4. If any account has a character in ANY combat zone (red zone / PvP Flag / port battle / blockading / patrolling), including the port within a combat zone, all accounts logged in on the same server must be in the same nation (Skirmish and Duel excluded).

    5. An account holder may not participate on both sides of a port battle. If you receive an invite to multiple nations for the same port battle, you may only accept one of those invitations and must decline the other.

    6. If an account holder has a character who is a governor then all governors on associated accounts (alt governors) must be in the same nation. If an account holder wishes to change the nation of their governor(s) then all governor positions must resign, during the same conquest map cycle, before starting or bidding in a governor election in a new nation. Account holders may not participate in building unrest on ports which they govern.

    7. Multiple accounts may not be used to circumvent, exploit or manipulate game mechanics to negatively impact the game or design intent. Portalus Games will determine negative impact by server analysis and may utilize this rule at our discretion.

    8. Account holders may not use excessive numbers of accounts for game play.

    • - Use of more than 4 accounts without account upgrades will be considered excessive. Account holders may use up to 6 additional accounts if the additional accounts have account upgrades.
    • - If an account holder exceeds 10 accounts all accounts must be fully upgraded (all economy and character account upgrade options added).
    • - A player may use no more than 20 accounts in total regardless of upgrade status.
    • - Legacy Captain's Club accounts are considered fully upgraded.

    9. Account holders exceeding the limitations in Rule 8 prior to March 24, 2018 will have account numbers given grandfather status. Account holders found in violation of rules will have their grandfather status removed and be subject to account reduction until in compliance with this rule.

    10. Players wishing to exceed the multiple account limitation restrictions for special events, assistance programs or other activities that may benefit the game community overall may request a limitation waiver by contacting customer service at customerservice@portalusgames.com.

Selling Durability to Pirates

Selling, gifting, or trading durability to pirates is a practice that is not allowed. Players who violate this policy will be subject to disciplinary action, with repeat offenders risking permanent suspension of their Pirates of the Burning Sea account.

Harassment

  • You may not harass other players. Continued unwanted contact or communication outside of the scope of the code of conduct is strictly forbidden, regardless of your location or the existence of chat filters or other mechanisms that may be in place to mitigate this type of behaviour.
     
  • You may not disrupt the normal playability of a zone or instance. Zone/Instance disruption is defined as any activity designed to harm or inconvenience a player or group of players through the use of game mechanics in a way that is contrary to their intended purpose.
     
  • Disruption includes the use of language and/or actions intended to disturb groups of players or specific Zones or Instances in an effort to:
     
  • Use in-game sounds, visuals, user created content or other effects in an effort to harass or annoy
  • Flood in game chat channels with repeated messages, offensive messages or other content that is specifically designed to annoy or harass other players
  • You may not threaten, or with malicious intent cause distress to other players.
     
  • You may not operate a Society that habitually violates these rules, or a Society that is founded as a hate group or for the purposes of disrupting game play.
     
  • You may not create user content with the specific purpose of harassing or annoying another player or group

If a player is found to have disrupted an area of the world or a group of players, he/she may:

  • Be given a warning
  • Be prevented from speaking in in-game chat channels for a period of time
  • Be temporarily suspended from the game if behavior continues
  • Be permanently removed from the Pirates of the Burning Sea game service

Remember, warnings and bans may be issued at the discretion of Portalus Games or its agents. IMPORTANT: Disciplinary issues involving Societies may be addressed with the entire Society. Societies with members that habitually violate our expectations may be issued warnings that are applicable to the entire Society. Societies that prove regularly problematic may face blanket suspensions, up to and including the permanent disbanding of the Society, and/or removal of some/all of its members from Pirates of the Burning Sea.

Chat Behavior

If you encounter another player using game chat in an inappropriate or offensive manner you should contact our support team to report the incident.

Please note the server and time of the incident (with time zone) in the report.

Customer service will investigate all reports and if the chat behavior is found to be in violation of conduct standards suspension may be applied to the account holder in violation. Some examples of chat behavior that may be in violation of conduct standards are:

  • Spamming
  • Flaming
  • Trolling
  • Threats
  • Harassment
  • Vulgarity
  • Slurs
  • Graphic sexual references
  • Graphic violence descriptions
  • Business Advertising
  • Disruptive Discussion (religious/political)

Please note - we do not hold all chat channels to the same standards. Global chat channels such as Nation and Local chat are held to higher standards that more private channels such as Group, Society and Tells. Some chat behaviors (except threats) may be allowed in more private chat settings.

Do not repeat offensive chat from other players in chat channels as players engaging in this behavior may also be subject to penalty.

In game chat or threads posted to our forums accusing or identifying players that are believed to be in violation of game rules will be removed. All rule violation reports must go through our support team for investigation. Violators of this rule may be muted and/or be suspended.

Official Correspondence

You may not post, broadcast or reproduce in-game or on official forums or websites, without express written permission, any private correspondence between official representatives of Portalus Games or Flying Lab Software and community members. This includes any private messages, conversations or support ticket responses involving GMs, Developers and Forum Moderators.

Penalties

Violation of game rules or conduct standards may result in warning, suspension or ban of accounts and/or account holders. Our customer service/support team will be the sole arbiters of all violation determinations and assessed penalties.

Accumulated warnings and/or suspensions of any kind may result in the permanent closure of an account holders game accounts. Penalties may be applied to game societies as a whole, along with associated accounts of society member account holders, if a society accumulates too many rule violations by society members.

You may file an appeal to any warning,suspension or ban by contacting our support team. Appeals must contain reference to specific warnings, suspensions or bans and include explanation of penalized behavior mitigating factors for consideration.