Server Maintenance 2018/4/13

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Friday, April 13, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:40am Pacific Time:

Server maintenance is now complete.  All servers should be available for service.

Server Maintenance 2018/3/29

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 29, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:45am Pacific Time:

Maintenance is now complete.  All servers should be available for service.

 

In-Game Rules Update 2018/3/24

We have updated our In-Game rules. We strongly recommend all players review these changes found here: https://portalusgames.com/policy/game-rules/

Changes have been made to the following sections of the game rules:

- The initial note from the top of the rule page has been incorporated into the Chat rules as the note pertained to chat behavior. There is no change to the rule as it has been applied.

- The Un-delete rules have been renamed Deleted Characters and the rules reworded to be more concise. There have been no changes to deleted character recovery.

- The Multiple Accounts rule section has been completely re-written and contains new rules regarding numbers of accounts allowed logged in at once and simultaneously. The new contents of this section of the rules is as follows:

Players may use multiple game accounts. When using multiple accounts account holders must adhere to the following restrictions:

1. No more than 4 accounts may be logged in from a single IP address/account holder simultaneously.

2. No more than 3 accounts from a single account holder may be logged in at the same time on the same server (Test server excluded).

3. No more than 2 accounts from a single account holder may be in ANY combat zone(red zone / port battle / blockading / patrolling), including the port within a combat zone.

4. If any account has a character in ANY combat zone (red zone / PvP flag / port battle / blockading / patrolling), including the port within a combat zone, all accounts logged in on the same server must be in the same nation (Skirmish and Duel excluded).

5. An account holder may not participate on both sides of a port battle. If you receive an invite to multiple nations for the same port battle, you may only accept one of those invitations and must decline the other.

6. If an account holder has a character who is a governor then all governors on associated accounts (alt governors) must be in the same nation. If an account holder wishes to change the nation of their governor(s) then all governor positions must resign, during the same conquest map cycle, before starting or bidding in a governor election in a new nation. Account holders may not participate in building unrest on ports which they govern.

7. Multiple accounts may not be used to circumvent, exploit or manipulate game mechanics to negatively impact the game or design intent. Portalus Games will determine negative impact by server analysis and may utilize this rule at our discretion.

8. Account holders may not use excessive numbers of accounts for game play.
* Use of more than 4 accounts without account upgrades will be considered excessive. Account holders may use up to 6 additional accounts if the additional accounts have account upgrades.
* If an account holder exceeds 10 accounts all accounts must be fully upgraded (all account upgrade options added).
* A player may use no more than 20 accounts in total regardless of upgrade status.
* Legacy Captain's Club accounts are considered fully upgraded.

9. Account holders exceeding the limitations in Rule 8 prior to March 24, 2018 will have account numbers given grandfather status. Account holders found in violation of rules will have their grandfather status removed and be subject to account reduction until in compliance with this rule.

10. Players wishing to exceed the multiple account limitation restrictions for special events, assistance programs or other activities that may benefit the game community overall may request a limitation waiver by contacting customer service at customerservice@portalusgames.com.

- Regarding Rule 6 we will allow a few days for governors currently in rule violation status to resign from governor positions until all governors are in the same nation. If customer service determines a governor is absent or deliberately avoiding resignation customer service will remove governors from their positions.

- Regarding Rules 9 and 10 we are aware there are players who are currently possess more accounts than these rules allow. As these account numbers were accumulated prior to these restrictions those account numbers will be granted a grandfather status and players will be able to maintain them without penalty. This status however will be forfeit if an account holder is found in violation of ANY game rule.

* The Chat Behavior section has been re-worded and expanded for clarification. It contains no rule changes to how they have been applied.

* The Penalties section has been re-worded and expanded for clarification. It contains no rule changes to how they have been applied.

For additional clarification or questions regarding these rules please contact customer service at customerservice@portalusgames.com .

Server Maintenance 2018/3/22

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 22, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Please note that we plan to do server maintenance on a weekly basis from this point forward. It is our intention for the maintenance period to occur on the same day and time each week.

 

Update 12:48am Pacific Time:

Server maintenance is now complete.  All servers should be available for service. 

Server Maintenance 2018/3/15

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 15, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Please note the Mardi Gras content period will end with this maintenance cycle.

Update 12:46am Pacific Time:

Server maintenance is now complete. All servers should be available for service.

Server Maintenance 2018/3/7

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Wednesday, March 7, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:42am Pacific Time:

Server maintenance is now complete.  All servers should be available for service.

Server Maintenance 2018/2/28

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Wednesday, February 28, 2018 for server maintenance. The expected server down time is approximately 30 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:46am Pacific Time:

Server maintenance is now complete.  All servers should be available for service.

Server Maintenance 2018/2/20

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Tuesday, February 20, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

Server Maintenance/Mardi Gras Activation 2018/2/13

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Tuesday, February 13, 2018 for server maintenanceand to activate our Mardi Gras content. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

Server Maintenance 2018/2/3

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Saturday, February 3, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

New Account Registration Unavailable

We are currently experiencing an issue that will not allow the creation of new game accounts.  We are working to resolve this issue as quickly as we can and will update this post when the issue is resolved.

Update 2018/1/30 6:47PM Pacific Time:

The issue with new account registration has been resolved.

Server Outage/BSN Anniversary Sale 2018/1/22

We will be taking the servers offline on Sunday evening in order to activate our Anniversary content and to also activate our Anniversary Burning Sea Note sale.  The servers will be taken offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Monday January 22, 2018. The expected down time is approximately 90 minutes.  This post will be updated when the activation is complete.

Update 2018/1/22 2:41am Pacific Time:

The server maintenance is complete and the Anniversary content has been activated.  All servers should be available for service at this time.  

Please note - due to an issue encountered during deployment the Burning Sea Note Sale has not yet been activated yet.  We apologize for the delay in activation and hope to have the issue resolved in before the end of the day.  This post will be updated when the Burning Sea Note sale issue has been resolved.

Update 2018/1/22 6:20pm Pacific Time:

The issue with the 10th Anniversary Burning Sea Note sale has been resolved.  The sale prices should now be available for all players.

 

Server Maintenance 2018/1/12

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Friday, January 12, 2018 for server maintenance.  The expected server down time is approximately 1 hour.  This post will be updated when the maintenance activity is complete.

Update 1:29AM Pacific Time:

Maintenance is now complete.  All servers should be available for service.

Server Maintenance 2017/12/9

We will be taking the servers offline at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK on Saturday, December 9, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Christmas content.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 3:15pm Pacific Time:

Our server maintenance is now complete.  All servers should be available for service.

Antigua Server Offline 2017/11/17

We are experiencing issues with the Antigua server that affects server performance to a degree that the server can no longer remain online.  Our maintenance personnel will attempt to address this issue later this evening however as the server is already scheduled for major maintenance tomorrow the server may remain offline until that maintenance can be completed.  We will update this post as soon as we hear from our maintenance team and a decision is made to bring the server back up this evening or wait until after the maintenance window schedule for 11/18.

 

Update 9:15pm Pacific Time:

The issue with the Antigua server has been resolved and should be available at this time.

 

Server Outage 2017/11/18

We will need to take the servers offline to do some maintenance and repairs at our data center in Los Angeles on Saturday November 18th 2017 starting at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK.  This will be an extended outage expected to last approximately 4 hours and possibly longer while we coordinate with third party personnel through this maintenance period.  Server events such as port battles that may have occurred during this maintenance window will be rescheduled.  We apologize for the unusual time of this maintenance however we have no other options as we are relying on outside personnel to complete this maintenance task.  This post will be updated when the maintenance period is complete.

 

Update 5:47PM Pacific Time 2017/11/18:

Our maintenance period is now complete.  All servers should be available for service at this time.

Server Transfer System Unavailable 2017/11/11

We have experienced a failure in our server transfer system that will not allow characters to be transferred from one server to another or restore deleted characters until the system can be repaired.  At this time we are recommending that players refrain from purchasing server transfers until this system issue is resolved.  Players who currently have transfers in process may request refunds from customer service for their transfers or may wait until the issue is resolved.  We will process all requests in process as soon as we can complete them and will update this post when the transfer system is functioning again.

Server Maintenance 2017/10/29

We will be taking the servers offline at 4PM Pacific Time/7 PM Eastern Time/12 AM GMT/3 AM MSK on Sunday, October 29, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Halloween content as well as rolling out some Treasure Aisle price changes for ships, commissions, structures and account upgrades for the upcoming holidays.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 5:50PM Pacific Time:

Our server maintenance is complete.  All servers should be available at this time.

Antigua Server Offline (2017/10/27)

 

We have experienced a system failure during an attempted server restart of the Antigua server that will require our maintenance team's assistance to address.  The server will be unavailable until they are able to resolve the issue.  We will update this post when the server is available for service.

Update 7:38pm Pacific Time:

The issue with the Antigua server has been resolved.  The server is now open for service.