Server Maintenance 2018/2/28

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Wednesday, February 28, 2018 for server maintenance. The expected server down time is approximately 30 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:46am Pacific Time:

Server maintenance is now complete.  All servers should be available for service.

Server Maintenance 2018/2/20

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Tuesday, February 20, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

Server Maintenance/Mardi Gras Activation 2018/2/13

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Tuesday, February 13, 2018 for server maintenanceand to activate our Mardi Gras content. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

Server Maintenance 2018/2/3

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Saturday, February 3, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:45am Pacific Time:

Server maintenance is complete.  All servers should be available for service.

New Account Registration Unavailable

We are currently experiencing an issue that will not allow the creation of new game accounts.  We are working to resolve this issue as quickly as we can and will update this post when the issue is resolved.

Update 2018/1/30 6:47PM Pacific Time:

The issue with new account registration has been resolved.

Server Outage/BSN Anniversary Sale 2018/1/22

We will be taking the servers offline on Sunday evening in order to activate our Anniversary content and to also activate our Anniversary Burning Sea Note sale.  The servers will be taken offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Monday January 22, 2018. The expected down time is approximately 90 minutes.  This post will be updated when the activation is complete.

Update 2018/1/22 2:41am Pacific Time:

The server maintenance is complete and the Anniversary content has been activated.  All servers should be available for service at this time.  

Please note - due to an issue encountered during deployment the Burning Sea Note Sale has not yet been activated yet.  We apologize for the delay in activation and hope to have the issue resolved in before the end of the day.  This post will be updated when the Burning Sea Note sale issue has been resolved.

Update 2018/1/22 6:20pm Pacific Time:

The issue with the 10th Anniversary Burning Sea Note sale has been resolved.  The sale prices should now be available for all players.

 

Server Maintenance 2018/1/12

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Friday, January 12, 2018 for server maintenance.  The expected server down time is approximately 1 hour.  This post will be updated when the maintenance activity is complete.

Update 1:29AM Pacific Time:

Maintenance is now complete.  All servers should be available for service.

Server Maintenance 2017/12/9

We will be taking the servers offline at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK on Saturday, December 9, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Christmas content.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 3:15pm Pacific Time:

Our server maintenance is now complete.  All servers should be available for service.

Antigua Server Offline 2017/11/17

We are experiencing issues with the Antigua server that affects server performance to a degree that the server can no longer remain online.  Our maintenance personnel will attempt to address this issue later this evening however as the server is already scheduled for major maintenance tomorrow the server may remain offline until that maintenance can be completed.  We will update this post as soon as we hear from our maintenance team and a decision is made to bring the server back up this evening or wait until after the maintenance window schedule for 11/18.

 

Update 9:15pm Pacific Time:

The issue with the Antigua server has been resolved and should be available at this time.

 

Server Outage 2017/11/18

We will need to take the servers offline to do some maintenance and repairs at our data center in Los Angeles on Saturday November 18th 2017 starting at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK.  This will be an extended outage expected to last approximately 4 hours and possibly longer while we coordinate with third party personnel through this maintenance period.  Server events such as port battles that may have occurred during this maintenance window will be rescheduled.  We apologize for the unusual time of this maintenance however we have no other options as we are relying on outside personnel to complete this maintenance task.  This post will be updated when the maintenance period is complete.

 

Update 5:47PM Pacific Time 2017/11/18:

Our maintenance period is now complete.  All servers should be available for service at this time.

Server Transfer System Unavailable 2017/11/11

We have experienced a failure in our server transfer system that will not allow characters to be transferred from one server to another or restore deleted characters until the system can be repaired.  At this time we are recommending that players refrain from purchasing server transfers until this system issue is resolved.  Players who currently have transfers in process may request refunds from customer service for their transfers or may wait until the issue is resolved.  We will process all requests in process as soon as we can complete them and will update this post when the transfer system is functioning again.

Server Maintenance 2017/10/29

We will be taking the servers offline at 4PM Pacific Time/7 PM Eastern Time/12 AM GMT/3 AM MSK on Sunday, October 29, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Halloween content as well as rolling out some Treasure Aisle price changes for ships, commissions, structures and account upgrades for the upcoming holidays.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 5:50PM Pacific Time:

Our server maintenance is complete.  All servers should be available at this time.

Antigua Server Offline (2017/10/27)

 

We have experienced a system failure during an attempted server restart of the Antigua server that will require our maintenance team's assistance to address.  The server will be unavailable until they are able to resolve the issue.  We will update this post when the server is available for service.

Update 7:38pm Pacific Time:

The issue with the Antigua server has been resolved.  The server is now open for service.

Account Registration/Password Reset Issues (2017/10/14)

We are currently experiencing an issue in our account management system that will not allow new accounts to be registered or current account passwords to be reset.  This issue is being worked on by our maintenance team.  We will update this post as soon as the issue has been resolved.

 

Update 6:35pm Pacific Time

We have an update from the maintenance team.  The issues with registration and password resets have been identified and are under repair.  Unfortunately the work will not be completed until some time tomorrow (10/15).  This post will be updated when the issue with registration and password resets has been resolved.

 

Update 10:26am Pacific Time (2017/10/15)

Our maintenance team has informed us that the issue being experienced with account registration and password resets should now be resolved.  If you are unable to create a new account or reset your password please inform customer service at customerservice@portalusgames.com.

Antigua Server Offline (2017/10/6)

The Antigua server has been taken offline due to an undetermined issue affecting server performance.  We do not know the cause of the issue at this time as we have not received a response from our data center yet regarding the issue.  We will update this post as soon as we receive a response and have some indication as to when the issue with the server will be resolved.

Update 9:35pm Pacific Time

The issue with the Antigua server has been resolved and the server should be available at this time.

International Talk Like a Pirate Day

International Talk Like a Pirate Day is upon us once again and our dedicated content for this day is now available!  Look for Billings in your nation's starting ports (Charlesfort, Marsh Harbour, Jenny Bay and Vera Cruz) for what he may offer and enjoy this pirate holiday!

Servers Offline for short maintenance

We will need to take the servers offline in approximately 10 minutes (10:50pm Pacific Time) for a quick maintenance action.  The servers should be down for approximately 20 minutes.  We apologize for the short notice and interruption in game play.  This post will be updated when maintenance is complete.

 

Update 11:37pm Pacific Time:

The maintenance on the servers is now complete.  All servers should be available.

Antigua Server Offline (2017/9/8)

The Antigua server is currently offline due to a failure in the software communications between various components of the server. A restart of the server did not restore these connections rendering the server unplayable so we have taken the server offline until we can resolve the issue. We will update this post when we hear from maintenance when the issue is expected to be resolved.

Update 10:19pm Pacific Time:

The issue with the Antigua server has been corrected and the server should be available for service at this time.

Roberts Server Offline (2017/8/25)

We are currently experiencing an issue with the Roberts server that will require the server to remain offline until the maintenance staff can investigate the issue. We apologize for the inconvenience and will update this post as soon as we have new information regarding the Roberts server's status.

 

Update 11:44pm Pacific Time:

The issue with the Roberts server has been resolved and the server is available for service.