We are currently experiencing an issue with one of our database servers. The issue being experienced impacts account management by not allowing new accounts to be registered or for existing accounts to reset their passwords. We apologize for the inconvenience caused by this issue and are working to resolve the issue as quickly as possible. We will update this post when the issue has been resolved.
Update 5/30/15 12:45am PDT - We have been able to determine that the database issue is affecting the usage of Burning Sea Notes converting to Burning Sea Points. Currently if a Note is used the 300 Burning Sea Points will be available and can be used however if the account logs out any unused points added during that playing session will not be saved. The transactions are all being properly logged so a proper accounting of point totals can be made but customer service will not be able to restore any missing unsaved Burning Sea Points until the database issue is resolved.
Update 5/30/15 12:05pm PDT - The issue with our database server has been resolved. Account registration and password resets should be functioning normally. The issue with unused Burning Sea Points from a game session not saving properly should also be resolved. We will be auditing all Burning Sea Point transactions for the period affected by the server issue and will correct any discrepancies found as quickly as possible.
We are also at this time experiencing longer than usual delays in response time to customer service requests. When this issue arises we prioritize customer service requests usually resulting in longer than usual response time to technical support, existing account recovery and mission assistance requests. We apologize for the delay and will respond to support requests as quickly as we can.