Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Live Server Downtime - 12/6/2014

Update (12:23 AM PST): Antigua and Roberts are back online and open again, thanks for your patience!

We'll be releasing another update to 2.15 which includes a number of different bug fixes to the economy, text descriptions of items, and the user interface, tonight at midnight (12/6/2014 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK). This will require us to take the servers offline for up to 30 minutes. Patch notes may be read here.

We apologize for any inconvenience this may cause, and we appreciate your patience.

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Test Server Downtime - 2.15.37 - Updated

Update (5:00 AM PST): Sorry about the delay in getting the server back online. There was some weirdness with the auction database which prevented listings from showing up in-game (no actual listing data was affected). This has since been resolved, and Test Server is online and open again. Thanks for your patience!

We'll be upgrading Test Server to version 2.15.37 at 4:00 AM Pacific Time. Patch notes for this build may be read here.

As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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Test Server - 2.15.37 Patch Notes

We’re releasing another bug fix patch for 2.15. After completing the emergency fix work of rolling back the stack limits and weight changes in 2.15.36 we’re now plugging up the production issues that have been reported to us in the past few weeks, and improving our in-game communication about certain kinds of items.
Read on for detailed patch notes!

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Website, Email, and Server List Downtime - 12/1/2014 - Updated

Update 3 (9:00 PM PST): We've received word from our DNS provider that their operations are returning to normal. I suspect that for many of you it might still take a couple of hours before patching and logging in works again, however.

Update 2 (8:00 PM PST): Our DNS provider is still working on mitigating the current attacks. More updates will follow as we receive them.

Update 1 (6:30 PM PST): According to our DNS provider they're seeing renewed DDoS attacks. We've had some reports from players of having difficulty using the launcher or connecting to servers once in-game. This may be due to the new attacks or possibly due to the partial nature of the recovery from earlier. More updates will follow as we receive them.

Although it appears to be resolved now, I wanted to address he outage that we had today, which would have affected anyone attempting to log into the game today from approximately 11 AM PST (7 PM GMT) to 4:30 PM PST (12:30 AM GMT).

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Live Server Downtime - 11/25/2014 - Updated

Update (12:30 AM PST): Antigua and Roberts are back Online and open.
We'll be releasing an update to the initial 2.15 release to rollback the stack limit and weight changes and increase the variety of NPC AH listings, tonight at midnight (11/25/2014 at 12 AM Pacific Time, 3 AM Eastern Time, 8 AM GMT, 11 AM MSK). This will require us to take the servers offline for up to 30 minutes. Patch notes may be read here.

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2.15 Stacks and Weights Rollback

On Tuesday I asked players to provide feedback about the 2.15 update in general, and also about the stacks and weights aspects of it in particular. And boy did you guys have a lot of feedback for us! I greatly appreciate how many people have written to us both in the comments here and through emails to feedback@portalusgames.com.

Read on for details of what we're planning based on your feedback!

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Live Server Downtime - 11/19/2014 (Again)

Update 2 (9:50 PM PST): Both Antigua and Roberts are back Online again, all of the maintenance has been completed successfully and we've resolved the issues with characters who were stuck attempting to zone. If you are still experiencing any problems zoning or using the AH when you next log in, please shoot us an email via support@portalusgames.com . Thank you all for your extended patience with all of the downtime today!

Update (9:00 PM PST): I was hoping for this downtime to last under 30 minutes, but some of the Auction House maintenance we're doing (trying to prevent a similar issue to what we had earlier today when the servers came back), is taking longer than expected. My current ETA is 9:30 PM PST.

Due to some issues with players becoming stuck during zoning we'll be bringing both Antigua and Roberts offline to fix the issue in about 1 hour (8:30 PM PST, 11:30 PM EST, 4:30 AM GMT, 7:30 AM MSK).

I apologize for any inconvenience this may cause, and hopefully this will be the last downtime we'll need to have this week!

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Downtime - 11/19/2014 - Updated

Update 5 (2:15 PM PST): The process that was integrating Building Stone into the AH is actually a very resource intensive process (it rebuilds all of the AH data, actually) and normally we run it while the servers are locked during our downtime window.
I thought since you could play while it was going on, that it wouldn't be an issue... but it turns out it's been creating immense amounts of lag for all of the rest of the game, sorry about that! I've killed that process so you should see a return to normalcy soonish.
I'll have to figure out a new way to get the Build Stone listings on the AH, or possibly wait until tonight to do additional downtime.

Update 4 (1:15 PM PST): Antigua and Roberts are Online and open again, thank you all for your patience! The Building Stone listings from NPCs will take a little bit, possibly up to two hours, to appear in the AH, however.

Update 3 (1 PM PST): All game servers are currently running and we're doing our final verification before opening them up, as well as adding NPC listings for Building Stone to the auction houses.

Update 2: A bit of good luck, we were able to restore the file server OS when we previously believed we would need to recreate it from scratch. I'm currently in the process of restoring the databases and verifying them for any potential corruption. Current estimate is 1-2 hours before the game servers are online again.

Update: While it appears that we have not lost any game data (and our backups were also unaffected in the event that we need to restore from them), I will be needing to rebuild one of our file servers before we can get the game online again. Currently my best estimate for that task is up to six hours. I'll provide further updates as we progress.

Hey everyone!

We're currently experiencing a hardware failure in a critical piece of our database infrastructure. All game servers are currently down as a result. I've got our network engineers working on the problem right now, and will post additional updates as I receive them.

I'm sorry for any inconvenience this is causing, and I thank you all for your patience with us while we resolve this!

Live Server Downtime - 2.15 Is Here! - Update

Update 5: Thank you all for being so patient with this. Antigua and Roberts are once again online!

Update 4: So it turns out that it's a bit harder than we all wished over here to extrapolate how long a portion of the database upgrade process would take based on the time it has taken on Test Server. We're still upgrading the DB and as soon as that is completed I'll update this post again.

We're finally releasing the long-pending 2.15 Economic Expansion update tonight at midnight (11/18/2014 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 11 AM MSK). We will be performing additional hardware and network maintenance as well during this upgrade.

All told, we expect the downtime to last up to 3 hours. We'll post updates here with any changes to that schedule, as well as when the servers are once again available. We appreciate your patience during this downtime.

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Test Server - 2.15.34 Patch Notes

We’re releasing what I hope will be our final Test build, 2.15.34, later tonight. This build includes fixes for a few bugs that we wanted to ensure were resolved before the Live release. We’re moving the Live release to tomorrow evening (early AM on 11/18) accordingly, thank you for your patience with this.
Read on for detailed patch notes.

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Test Server Downtime - 2.15.33 - Updated

Update: Test Server is now online with version 2.15.33.
We'll be upgrading Test Server to version 2.15.33 at 12:30 AM Pacific Time. Patch notes for this build, the final build before 2.15 is released, may be read here.

As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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Test Server - 2.15.33 Patch Notes

Firstly, sorry for missing our expected release date of the 11th. We had a last minute change of heart about whether or not to provide ships for sale directly through the AH. I’ll have a post explaining that in more detail a bit later.

We’re releasing the final Test build, 2.15.33, later tonight as well. This build includes all changes that we expect to make before releasing 2.15 to Antigua and Roberts on 11/17, including final stack limits, weights, and recipe doubloon costs.

We’ve also adjusted the insurance payouts for all ships based on the build costs with the final recipe pricing, and have modified a few Basic Ship recipes to keep them more in line with their earlier build costs.

Read on for detailed patch notes!

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Test Server Downtime - 2.15.31 - Updated

Update: Test Server is now online with version 2.15.31.
We'll be upgrading Test Server to version 2.15.31 at 12:30 AM Pacific Time. Patch notes for this build, which is primarily bug fixes, may be read here.

As always, if you'd like to play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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Test Server Downtime - 2.15.29 - Updated

Update 2: Test Server is now online with version 2.15.29!
Update: I carelessly deleted a critical file from the new patch data, which was causing game clients to be unable to connect to our servers. I've restored that file and am currently rebuilding the patch data. This might take up to another half an hour, sorry for the delay.

We'll be upgrading Test Server to version 2.15.29 at 1:30 AM Pacific Time. Patch notes for this build, which is primarily bug fixes, may be read here.

To play on Test Server please download the Test client, and make sure to install it in a different directory than your Live client!

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