Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Server Outage 2017/2/26

We will be taking the servers offline for maintenance at 10 AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, February 26, 2017.  The estimated time of the server outage is approximately 1 hour.

During this outage we will be activating our Mardi Gras content a couple of days early since we will not be able to activated it on the proper day (Tuesday).  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 10:44am Pacific Time

Maintenance is complete and all servers should be available at this time with the Mardi Gras content activated.

Antigua Server Offline

The Antigua server is currently offline due to an issue affecting player's abilities to login and change zones.  The server will be unavailable until the middle evening hours Pacific Time at the earliest while repairs are being made.  This issue does not affect Roberts or the Test server.  We apologize for the interruption in game play and inconvenience.  The server will remain offline until we are ready to test repairs.  This post will be updated when the server is available.

 

Update:

The issues with the Antigua server have been repaired.  The server should now be available for service.

Server Outage 2017/1/22

We will be taking the servers offline for maintenance at 10 AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, January 22, 2017.  The estimated time of the server outage is approximately 1 hour.

During this outage we will be activating our Anniversary content in celebration of Pirates of the Burning Sea's ninth anniversary.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 1047am Pacific Time

Maintenance is complete and all servers should be available at this time.

 

Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline for service.  This issue does not affect the Roberts or Test server.  We apologize for the inconvenience and will restore the Antigua server to service as soon as possible.  We will update this post when we have more information available regarding the Antigua server status.

 

Update 10:30pm Pacific Time

 

The issue with the Antigua server has been resolved and the server should be available for service at this time.

Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline for service.  This issue does not affect the Roberts or Test server.  We apologize for the inconvenience and will restore the Antigua server to service as soon as possible.  We will update this post when we have more information available regarding the Antigua server status.

 

Update 5:25pm Pacific Time

 

The issue with the Antigua server has been resolved and the server should be available for service at this time.

New Year’s Burning Sea Note Sale

To celebrate the New Year and the upcoming ninth Anniversary of Pirates of the Burning Sea we will be running a sale on Burning Sea Notes beginning January 1, 2017.  As with last year’s Anniversary sale we will be offering Burning Sea Notes with the following discounted prices:

 

-          33% off 1 and 2 Burning Sea Note bundles

-          35% off 4 and 9 Burning Sea Note bundles

-          40% off 23 and 47 Burning Sea Note bundles

 

This sale will run through the Pirates of the Burning Sea Anniversary on January 22, 2017.  We would like to thank our players and game supporters for their support through 2016 and hope everyone is enjoying this holiday season.

Server Outage 2016/12/3

We will be taking the servers offline to prepare for future hardware maintenance at 11AM Pacific Time/2 PM Eastern Time/7 PM GMT/10 PM MSK on Saturday, December 3, 2016.  The estimated time of the server outage is approximately 1 hour.  During this outage we will be deploying the 2.15.46.0 build to the Antigua and Roberts servers as well as activating our Christmas content.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 12:12pm Pacific Time:

The server maintenance is now complete.  The Antigua and Roberts servers should be available for service at this time.

Server Outage 2016/10/29

We were unable to complete all necessary maintenance during our last maintenance period and have a need to schedule another server outage to complete this process.  Unfortunately the pressing need to complete this maintenance combine with the availability of personnel to complete the maintenance will require this outage to occur during this upcoming weekend.  To complete this maintenance we will need to take the servers offline at 11PM Eastern/8PM Pacific Time October 29, 2016 (3 AM GMT/6 AM MSK October 30, 2016) for additional maintenance.  The estimated time for this server outage is approximately 3 hours.  Any affected scheduled events such as port battles impacted by this outage will be moved.  We apologize for the short notice regarding outage and schedule and will update this post as soon as the maintenance is complete.

 

Update 11:41pm Pacific Time

The server maintenance is now complete.  All servers should be available.  Please note that some players may experience some lag in viewing the auction houses for the first two or three hours after the completion of maintenance while data is continuing to load to the servers.

Server Maintenance 2016/10/27

We will be taking the servers offline for server maintenance at 2 AM Eastern Time/6 AM GMT/9 AM MSK October 27, 2016, (11 PM for the Pacific time zone on October 26, 2016).  The estimated time of the maintenance period is approximately 1 hour.  

We will be activating our Halloween content during the maintenance period.  We will update this post when the server maintenance is complete.

 

Update 11:49pm Pacific Time

The server maintenance is now complete.  All servers should now be available with the Halloween content activated.

Server Maintenance 2016/9/16

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK September 16, 2016, (10 PM for the Pacific time zone on September 15, 2016).  The estimated time of the maintenance period is approximately 1 hour.  

Due to developer availability conflicts we will be activating the Talk Like a Pirate Day content a during the maintenance period so it will be available for Talk Like a Pirate Day (September 19th).  We will update this post when the server maintenance is complete.

 

Update 1:00am Pacific Time

Server maintenance is now complete and the Talk Like a Pirate Day content has been activated.  Issues encountered during maintenance caused the maintenance window to run longer than we estimated.  The servers are now available and we apologize for the delay and inconvenience. 

Server Maintenance 2016/8/15

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK August 15, 2016, (10 PM for the Pacific time zone on August 14, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 12:48am Pacific Time

Server maintenance is complete.  All servers should be available for service.

Server Maintenance 2016/7/23

We will be taking the servers offline for a server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK July 23, 2016, (10 PM Pacific Time on July 22, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 11:58PM Pacific Time 2016/7/22

Server maintenance is now complete.  All servers should be available for service.

Server Outage 2016/6/18

We will be taking all servers offline at 1 AM Eastern Time (5 AM GMT, 8 AM MSK – 10 PM June 17 Pacific Time) for server maintenance and to move build 2.15.45.0 to the Antigua and Roberts servers.  The expected down time for maintenance and the new build is approximately 3 hours. 

Build 2.15.45.0 features the following changes:

- The size restriction has been removed from the Privateer and Buccaneer Jugular skills.

- The combat reinforcement timers have had an additional 90 seconds added to them.

- Production structures in Treasure Aisle have had their prices reduced.

- Seasonal Pieces of Eight content has been changed.  Since some of this content has not been available for a considerable length of time we have added all of the following items to the seasonal Pieces of Eight exchange:

                Precise Navigator

                Inflammatory Writ

                Scraps of Canvas

                Extra Slippery Banana Peel

                Enlarged Cargo Hold

                Expanding Bar Shot

                Basalt Stone Shot

                Dutch Gunpowder

                Dutch Chainmail

                Wooden Sabots

                Fine Victuals

                Sea Anchor

                Talkative Gunner’s Mate

                Flechette Shot

                Shot Ovens

                Divining Bowsprit

                Hickory Planking

                Book of Bayou Bogeymen

                Jar of Swamp Gas

                Innovative Ensign

- Labor values for most recipes involved with production of materials and items produced from them for construction have been reduced.  This change affects hundreds of material and construction component recipes (excluding outfitting and most consumable recipes).

- Treasure Aisle structures have gained additional reduction in recipe labor values to increase the benefit of using these structures in material and component construction.

 

Please note we are aware of a few duplicate items in the seasonal Pieces of Eight exchange and in some recipes for the Treasure Aisle structures.  These duplicate items and recipes do not impede game play and function properly.  We will remove the duplicates in the next build. 

 

This post will be updated when the server maintenance is complete and the servers are available.

 

Update 3:22am Pacific Time

 

We have encountered an issue with our primary server router during our server maintenance that we will not be able to resolve until additional resources are available later in the day.  The issue will not allow the game client to connect to the game servers.  We do not have an estimate as to when service will be restored until our third party support is able to address the issue.  The servers have been put in the offline status to preserve the current map status of the servers.  Scheduled port battles will automatically be re-scheduled if the servers are not available at the currently scheduled time.  We will update this post with additional information regarding our server router issue as soon as we have more information available.

Update 5:37pm Pacific Time

The issue with the primary server router has been resolved.  All servers should be available at this time with the 2.15.45.0 build.  We apologize for the length of the delay in service and appreciate your patience while we resolved this issue.

 

Test Build 2.15.45.0

Build 2.15.45.0 is now available on the Test server for testing and evaluation.  Build 2.15.45.0 features the following changes:

- The size restriction has been removed from the Privateer and Buccaneer Jugular skills.

- The combat reinforcement timers have had an additional 90 seconds added to them.

- Production structures in Treasure Aisle have had their prices reduced.

- Seasonal Pieces of Eight content has been changed.  Since some of this content has not been available for a considerable length of time we have added all of the following items to the seasonal Pieces of Eight exchange:

                Precise Navigator

                Inflammatory Writ

                Scraps of Canvas

                Extra Slippery Banana Peel

                Enlarged Cargo Hold

                Expanding Bar Shot

                Basalt Stone Shot

                Dutch Gunpowder

                Dutch Chainmail

                Wooden Sabots

                Fine Victuals

                Sea Anchor

                Talkative Gunner’s Mate

                Flechette Shot

                Shot Ovens

                Divining Bowsprit

                Hickory Planking

                Book of Bayou Bogeymen

                Jar of Swamp Gas

                Innovative Ensign

- Labor values for most recipes involved with production of materials and items produced from them for construction have been reduced.  This change affects hundreds of material and construction component recipes (excluding outfitting and most consumable recipes).

- Treasure Aisle structures have gained additional reduction in recipe labor values to increase the benefit of using these structures in material and component construction.

We appreciate any testing and feedback that can be provided regarding this build.  Any bugs found or feedback regarding this build can be sent to customerservice@portalusgames.com.

 

Server Maintenance Restart 2016/5/19

The Antigua and Roberts servers will be taken offline for a maintenance restart this evening May 19, 2016.  The servers will not be taken offline simultaneously.  We will take the Roberts server offline at 11PM Pacific Time (2AM Eastern/6AM GMT/9AM MSK on May 20, 2016) and the Antigua server at 11:30PM Pacific Time.  The expected down time is approximately 20 minutes.  The Test server is not part of this maintenance activity and should be available throughout the maintenance period.

 

Update 11:47pm Pacific Time

The maintenance restart is complete.  All servers should be available at this time.

Antigua Server Offline 2016/5/13

The Antigua server is currently offline due to a hardware issue.  We are working to resolve this issue as quickly as possible.  We will provide updates regarding the issue as soon as more information is available.

Update 3:18pm Pacific Time

The issue with the Antigua server has been resolved.  The server should be available at this time.

Server Outage 2016/4/27

We will be taking the servers offline this evening for a server maintenance.  We will take the servers offline at 2 AM Eastern Time/6 AM GMT/9 AM MSK April 27, 2016, (11 PM Pacific Time on April 26, 2016).  We apologize for the inconvenience and short notice.  We will update this post when the maintenance is complete.

 

12:43am Pacific Time Update

Server maintenance is now complete.  All servers should be available. 

Server Outage 2016/2/15

We will need to take the servers offline for approximately 1 hour this evening for a server software update.  We will take the servers offline at 1 AM Eastern Time/5 AM GMT/8 AM MSK February 15, 2016, (10 PM Pacific Time on February 14, 2016).  We apologize for the inconvenience and will update this post when the software update is complete.

 

Update 12:10am Pacific Time

 

We have encountered an issue during our server software update that will require us to keep the servers offline for the remainder of the night.  There is additional work needed at our data center that will require some assistance from a third party.  Unfortunately that third party will not be available until morning business hours start in the Pacific time zone.  We apologize for this inconvenience and will return the servers to service as soon as possible.

 

Update 10:45am Pacific Time

 

We’ve received an update from our data center and the current work in progress will take at least another 2 hours to complete from the time of this posting.  We will provide another update in approximately 2 hours or earlier if the work is completed in less time than estimated.

 

Update 12:45pm Pacific Time

There has been no change in status since our last update.  The current work being done at the data center has exceeded the previous estimate.  At this point the work is being done entirely by a third party and we have not yet received an update from them.  We apologize for the delay in returning the servers to service and will provide an update as soon as we hear from the data center regarding their progress.

 

Update 7:50pm Pacific Time

Earlier attempts to correct the issues we are experiencing with the Windows server were not successful.  This has put us in a position were new components and software needed to be obtained, installed and updated.  Our last update was at 4:25pm stating that the work was in progress.  We have not yet received further updates on progress or an estimate on a completion time from the data center but will post an update as soon as we hear from them.

 

Update 2:25am Pacific Time 2/16/2016

The Antigua and Roberts servers should now be available.  The Test server should be available shortly.  We apologize for the delays in restoring the servers to operation and thank you for your patience and understanding.

 

 

 

 

Server Down Time Reminder 2016/2/13

We will be taking the servers offline this evening at 2 AM Eastern Time/6 AM GMT/9 AM MSK February 13, 2016, (11 PM Pacific Time on February 12, 2016) to perform server maintenance and to activate our Mardi Gras content.  The projected server down time is approximately 2 hours.

 

We will update this posting when the maintenance is complete.

 

Update - 12:20am Pacific Time

The servers are now open and our Mardi Gras content is now available.  Head over to Mardi Gras Bayou to join the festivities but beware of possibly troubled waters near the port of New Orleans!

Fat Tuesday Can Wait!

Fat Tuesday is upon us but our Mardi Gras celebration content is going to wait a few more days.  Traditionally Pirates of the Burning Sea has celebrated Mardi Gras beginning on the 15th of February but we’re going to start a little earlier this year.  In order to active our Mardi Gras content we will be taking the servers offline at 2 AM Eastern Time, 6 AM GMT, 9 AM MSK February 13, 2016 (11 PM Pacific Time February 12, 2016) and perform server maintenance at that time.  The projected down time for content activation and maintenance is approximately 2 hours.

 

Since our own Fat Tuesday has to wait so can the end of our Anniversary sale on Burning Sea Notes.  The Anniversary sale has been extended through Friday February 12, 2016.  Don’t miss this last chance to plunder a few Burning Sea Notes with our Anniversary savings!