Server Maintenance

We will be taking the servers offline for maintenance on September 18, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on September 19, 2019). The expected down time for maintenance is approximately 40 minutes. During this maintenance period we will be activating the Talk Like a Pirate Day content. This post will be updated when maintenance on both live servers is complete.

Update 11:10pm Pacific Time:

Server maintenance is complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on August 1, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on August 2, 2019). The expected down time for maintenance is approximately 40 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:12pm Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on July 1, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on July 2, 2019). The expected down time for maintenance is approximately 40 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:10pm Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on June 6, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 7, 2019). The expected down time for maintenance is approximately 40 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:10PM Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on May 15, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on May 16, 2019). The expected down time for maintenance is approximately 40 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:10pm Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on May 1, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on May 2, 2019). The expected down time for maintenance is approximately 40 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:12pm Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance

We will be taking the servers offline for maintenance on March 29, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on March 30, 2019). The expected down time for maintenance is approximately 40 minutes. The Mardi Gras content will end with this maintenance period. This post will be updated when maintenance on both live servers is complete.

Update 11:20pm Pacific Time:

Server maintenance is now complete. All servers should be available for service.

Server Maintenance/Mardi Gras Content

We will be taking the servers offline for maintenance on March 4, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on January 5, 2019). The expected down time for maintenance is approximately 40 minutes. During this maintenance period we will be activating our Mardi Gras content. This post will be updated when maintenance on both live servers is complete.

Update 12:50am Pacific Time:

We are currently unable to bring the servers back online due to an issue experienced with the login server. The maintenance team has been unable to resolve this issue and will need to wait for additional support to be available. In order to maintain the current game state we will need to leave the game servers offline until the login server is ready for testing. We apologize for this delay and will provide updates regarding the server status as soon as new information is available.

Update 12:53pm Pacific Time (3/5):

The issue with the login server appears to be resolved and all servers should be available at this time. If players are experiencing issues with logins please report them to customerservice@portalusgames.com.

Vision Online Games Status Update

While we are still working on finishing up the transition of Pirates of the Burning Sea, Vision Online Games wanted to provide the community with an update regarding their current plans for Pirates of the Burning Sea and their progress. The following is a message from the CEO of Vision Online Games. Additional updates, messages or information will be provided when available.

————————————————————————————————————————————

From the Desk of Darrell Benvenuto, CEO of Vision:

Re: Pirates of the Burning Sea, February Status Update

Dear Players,

I have been involved with this project for quite a few years now, not only leading the team overseeing the back-end Vision infrastructure that underlays the game from an executive and supervisory level, but also at times working directly with members of the Portalus Development team, with my own hands directly in the servers, to help implement various improvements, recoveries and changes over time.

As was mentioned in the last update, Vision's initial efforts at the end of 2018 centered on modernizing the game's underlying infrastructure, increasing the number of CPUs in the Servers, their speeds, reliability, etc. I was closely involved in this effort, and oversaw every minute of the transition.

After the transition was complete and the game was running smoothly, a series of Design, Staffing and Marketing Strategy meetings took place internally within Vision and together with Portalus. These talks covered a wide range of wrap-up tasks, immediate next-steps and mid-term / long-term plans.

While discussing the needs and wants of the players moving forward, a key item was a long-standing division dating back to the early post-Sony days of the game (and the changes that followed). One of the recommendations put forth by Portalus to resolve it was that a Legacy Server be created, which would allow the portion of the player population that prefer the classic Sony-era game to indulge their preferences in full, while those who prefer the current game style would be able to continue playing it unimpeded.

After talking it over with the team, I agreed that Vision would work to create a Legacy Server, which would allow us to provide both styles of play.

Once that matter had been decided, talks moved on to the steps necessary to make it happen. The engineering logistics of implementing the Legacy Server are going to be significant; aside from creating two development tracks, the classic game's code will require fairly extensive updates to function in the current environment. The Engineering Staff for the game already have a significant list of fixes to tackle on the current game before they can even begin to turn their attention to the Legacy Server project. As a result, players should not expect work to begin on it immediately, but rather after quite a few other things have been gotten out of the way.

Thus, the Legacy Server officially became the new "Step 5" in Vision's plan:

  1. Advertise the Burning Sea across Social Media

  2. Increase the number of Daily Players

  3. Add more Staff to the Live Operations Team

  4. Overhaul and Stabilize the Current Game

  5. Prepare and Launch the Legacy Server

  6. Visually improve the Game over time

As to Step 6, members of Vision's Engineering and Art teams (who had examined the game to offer suggestions, but are not currently assigned to the project) had offered the possibility of adding a number of visual improvements to the game; better shaders, fog banks, dynamic weather (including storms), cloud effects, day/night cycles, rain/smoke/particle systems, more realistic wave effects, more realistic islands, towns, forts, plants, shores and dock areas, higher polygon-count and higher-texture characters, volumetric lighting, cloth physics and other effects. While these sounded very interesting to everyone present, naturally they would have to happen as part of a carefully thought-out plan, over time.

Visual improvements of this nature are part of Step 6, and are expected to become the core of our long-term, ongoing improvements to the game. Another reason this would come in Step 6 is that any such changes would necessarily be carefully planned out and implemented by a dedicated team of Designers, Artists, Animators and Engineers that are more or less permanently assigned to the game -- and who would be attached only after successfully iterating a few times through Steps 3 & 4, building the player population of the game up to a level that can sustain them.

As player satisfaction is the entire purpose behind any such visual improvements, I mentioned that any such new visual features should be optional -- that anyone who wanted to continue to play the game as it looks now should be able to continue to do so by going into Graphic Options and selecting the original shaders , then disabling each of the new visual features.

The topic of meetings then turned to Staffing. As the player population has been steadily growing in the wake of the transition to Vision (and as the upcoming Marketing push is expected to grow it further still), customer support requests have been increasing. It was decided that the first new Team Member to be added to the project will be a GM, providing additional Player Support.

Beyond that initial new team member, it was agreed that Brian Taney (who had been a part of the project since its early days at Flying Lab Software) would be transitioning from Portalus to Vision, to initially oversee Player Support and Community Management. Brian has been central to the entire transition to date -- indeed, it could not have happened without him. He is expected to continue to act as a strong pillar supporting the game as he eventually transitions to Head of the Live Operations team at Vision.

The Marketing group is currently in the process of determining what channels various marketing campaigns will be rolled out promoting the game, to help rebuild the player population back up to a sustainable level. It is anticipated that campaigns will be run across Facebook, Google, Tumblr, YouTube and Instagram, becoming steadily more focused on the channels that produce the best results in terms of new-players-per-month.

These Campaigns are expected to be a mix of still images, video footage, animated GIFs, and Influencer promotion (at later stages). As the precise dates for each of these campaigns are locked down, they will be announced to the players ahead of time, along with sneak peeks at some of the ads and content.

Various options of enlisting the players' support for these campaigns have been discussed, including contests for the best screenshots, most amazing video footage and more. We want to show new players what makes this game so amazing -- and who best to do that but its most ardent fans? As any such contest plans are finalized, they'll each be announced as well.

Talks are still underway, as are staffing efforts and other initiatives surrounding this title. There is a large amount of effort that takes place behind the scenes to support and sustain the live operations of any MMO. The Burning Sea is no different in this regard, but its dedicated players are expected to make all the difference in helping it succeed in the years to come.

I look forward to speaking with you again in future updates!

---

Darrell Benvenuto, CEO

Vision Online Games

Server Maintenance

We will be taking the servers offline for maintenance on February 13, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on February 14, 2019). The expected down time for maintenance is approximately 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:05pm Pacific Time:

Maintenance is now complete. All servers should be available.

Happy Anniversary Pirates of the Burning Sea!

Today is a special day in the history of PotBS as the game celebrates its 11th birthday! This is an accomplishment that many online games never achieve and stands as testimony to the players and fans of the game that support it. I can safely say, speaking for myself and those who have worked with and on the game over its lifespan, you have our thanks and gratitude for the support you all have given the game and we hope to keep the ship sailing onward into its 12th year with your continued support.

It is a special day for PotBS beyond its achievements in longevity in that the burning question for everyone regarding the future of that 12th year for PotBS now has an answer - we know who the new operator for the game will be and it will be Vision Online Games!

Vision Online Games has provided the following introduction message for the players on this celebration day:

This Year marks the Eleventh (11th) Anniversary of Pirates, and what a year it has been!

As everyone knows from earlier announcements, Pirates was slated to be closed down in October of 2018. It was saved from that fate by the same company that has been hosting it all along -- Vision Online Games (https://www.VisionOnlineGames.com). Vision is based in Los Angeles, California. It's CEO is a senior software development executive from the game industry, with over 25 shipped titles to his name.

Vision has a plan to not only continue hosting Pirates moving forward, but to update its technology, steadily grow its population over time, fix outstanding issues and eventually to upgrade its graphics and add ever-more content to the game.

The first part of this plan kicked off at the end of October. During an extra-long scheduled down time of the game, Vision's engineers took over the game's infrastructure and replaced most of the servers upon which Pirates runs. In this "Technology Refresh", the number of Server Cores in each Game Server increased from 4 to 32. Faster Memory, More Memory, Faster Drives and other benefits (such as a 40 Gbps internal network and new Content Distribution Server for new-player client downloads) were put in place. Since then, Pirates has been running smoothly on its new equipment, and has been judged ready to move to the next stage.

Vision's plan moving forward consists of three key steps:

1. Advertise Pirates across Social Media

2. Increase the number of Daily Players

3. Add more Staff to the Pirates Team

Vision is aware that Pirates needs more GMs, Support Members, Programmers, Designers, Artists and a Live Operations team if it is going to continue to grow - - and live up to its true potential.

Several frank discussions were held back in October about these needs, in which the future of the game quite literally hung in the balance.

The outcome of these talks was that while Vision would put forward all of the equipment and manpower needed to modernize the game's infrastructure, the game would have to prove itself beyond those core costs. In other words, the budget for the marketing / advertising stages of the game's growth would have to derive from the game's revenue.

The plan is that as the marketing stage begins and more players join the game, the added revenue they generate will be plowed back not only into more marketing, but it will also allow much-needed additional staff to join the Pirates team.

The transition process of moving the License and Operating Responsibilities from Portalus to Vision is still underway, but is expected to be completed soon. Once complete, the game's 2019-2020 Marketing Campaign will be planned out and kicked off. More news on that when it becomes available!

Vision will try to minimize the impact of the transition, will maintain all of the current player accounts, and is expected to be assuming control over the BurningSea.com domain, maintaining the Forums, etc. Until this process is complete, Support inquiries should continue being made using the same systems as are now in place (customerservice@portalusgames.com). However, any inquiries pertaining to the game outside of that scope should be addressed to the PotBS support email at Vision (pirates@VisionOnlineGames.com).

We will continue to keep you abreast of changes as they unfold and things settle back down.

In the meantime, Happy Anniversary! Let's all play, enjoy, and really make it happen out there!

For players who have had questions regarding whether or not their current accounts will be carried over from one operator to the next you now know that your current accounts will be continued with Vision Online Games. No migration will be necessary as Vision Online Games is already the game's host. Portalus Games will continue to provide customer service, administrative services and perform basic maintenance through the transition. Portalus Games will then continue with the original closure plans announced in September 2018 once the transition is complete.

Once again I want to thank everyone for supporting the game over the years and I hope that this announcement will bring some reason to celebrate this Anniversary for all. The good ship PotBS is about to embark on a new chapter in this 12th year of its life. May she be blessed with fair winds and clear skies as she sets sail upon new waters toward a brighter future!

Server Maintenance/Anniversary Content

We will be taking the servers offline for maintenance on January 21, 2019. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on January 22, 2019). The expected down time for maintenance is approximately 40 minutes. During this maintenance period we will be activating our Anniversary content. This post will be updated when maintenance on both live servers is complete.

Update 11:15pm Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance/Christmas Content

We will be taking the servers offline for maintenance on December 8, 2018. Maintenance will begin at midnight Pacific Time (3am Eastern/8am GMT/11am MSK). The expected down time for maintenance is approximately 40 minutes. During this maintenance period we will be activating our Christmas content now that the internal deployment issue has been resolved. This post will be updated when maintenance on both live servers is complete.

Update 12:45am Pacific Time:

Maintenance is now complete. All servers should be available for service.

Server Maintenance/Christmas Content - Postponed

An internal development service failure has caused us to postpone this maintenance and content update until the issue is resolved. This issue does not affect the live game servers as it is related to our internal development tools only. The maintenance and content update will be scheduled as soon as possible after the issue is resolved.

We will be taking the servers offline for maintenance on December 5, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on December 6, 2018). The expected down time for maintenance is approximately 40 minutes. During this maintenance period we will be activating our Christmas content. This post will be updated when maintenance on both live servers is complete.

Burning Sea Note Delivery Failures

We are currently experiencing an issue with our Burning Sea Note delivery system where orders are being taken but the Burning Sea Notes are not being delivered. Our data center is investigating this issue to determine its cause and resolution. We encourage players to refrain from purchasing Burning Sea Notes at this time until the issue is resolved. For players who have orders currently placed and are still waiting for Burning Sea Note delivery we will get the Notes delivered within the next 24 hours. We encourage players currently waiting on Burning Sea Note delivery to contact customer service at customerservice@portalusgames.com to confirm their orders and indicate which character the Notes should be delivered to in the event that we have to manually process Burning Sea Note delivery. This post will be updated when the delivery issue is resolved.

Update 11:15am Pacific Time (12/2):

The issue regarding Burning Sea Note delivery has been resolved. Players should now be receiving Burning Sea Notes as expected. Players who have been waiting for Burning Sea Note deliveries should receive them on their next login. Anyone who has an outstanding Burning Sea Note order and has not received them within 24 hours should contact customerservice@portalusgames.com so we can investigate and resolve the issue.

Servers Offline

We will need to take the servers offline at 2pm Pacific/5pm Eastern/10pm GMT today (1am MSK on October 30th) in order to implement some server hardware changes necessary for November operation. The servers are expected to be offline through the remainder of the day and into the evening. We apologize for the short notice of this outage and will provide additional updates when more information is available.

Update 11:47pm Pacific Time (10/29):

The data center is still working on their migration of the game to new server hardware and will not complete their work this evening. The servers will need to remain offline at least until tomorrow morning (10/30) Pacific time. Further updates will be provided when additional information regarding migration progress is received from the data center.

Update 11:15am Pacific Time (10/30):

The update we received from the data center this morning informed us that the game has been moved to the new server but there are still configuration issues that need to be resolved before the game servers will be available. We do not have an estimate on how long this process will take as this is the first time this has ever been attempted with the game. When the servers come back online there will need to be an extended testing period before they will be opened for play. Updates will be provided when additional information becomes available.

Update 11:53pm Pacific Time (10/30):

The data center team is continuing to resolve configuration issues being experienced with the new server setup. They will work into the evening as long as possible however if they complete their work during the night the test team will not be available until the morning to start testing. Another update will be provided after we receive the morning update from the data center team regarding server status.

Update 12:45pm Pacific Time (10/31)

The data center still experiencing issues with small set of communication processes that have prevented the test team from starting the new server testing. Testing should begin shortly after the issues are resolved however we do not have an estimate as to how much longer the issues will take to resolve at this time.

Update 10:25pm Pacific Time (10/31):

The inability to clear up an issue experienced in the reconfiguration of the game servers has forced the data center team to pursue a different course of action in order to restore server availability on the new hardware. The result of this reconfiguration will have the servers unavailable for testing until late evening (Pacific time) on November 1st. More information about server availability will be provided at that time.

Update 11:10pm Pacific Time (11/1):

The data center has completed their work but there is still work that needs to be done by Hamled to finish the upgrade process. Hamled will not be able to complete his work tonight. We will assess his progress in the morning and hopefully be able to provide an estimate as to when the servers will be reopened.

Update 11:38am Pacific Time (11/2):

Hamled was able to complete his portion of the server transition this morning and we were able to successfully start and test all the servers. There is only one step left in completing the server upgrade. The data center will need to have the servers offline while some last hardware changes are made. The data center indicated that since the servers passed their tests this morning the servers will be available at some point later today. Further updates will be provided when the data center has finished their last segment of work.

Update 9:10pm Pacific Time (11/2):

The server hardware upgrade and testing is complete. All servers should be available for service at this time. We want to thank everyone for their patience through this lengthy process.

Server Maintenance 2018/10/23

We will be taking the servers offline for maintenance on October 23, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 19, 2018). We hope to have all maintenance completed within 30 minutes. During this maintenance period we will also be activating our Halloween content. This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is now complete. All servers should be available.

PotBS Extended Play!

I am happy to announce that PotBS will continue to be available for the month of October. The combination of contributions from players and management have secured enough funding to support the game through the month allowing companies currently evaluating the game for future operation more time to make their assessments and/or preparations.

Due to the short notice of this operational extension there is the possibility of some service issues on October 1st. We will be working through the day to identify any potential issues and resolve them if possible beforehand. Unexpected or unavoidable issues will be posted here as soon as they are identified or experienced.

I’d like to thank the game community for their generous support which was instrumental in securing this extension. The added time will hopefully accelerate the process of securing a new operator for the game while allowing the community as a whole more time to enjoy the game.

Update October 1 9:16am Pacific time:

The servers are currently unavailable. We anticipated there may be issues with today’s availability due to some service changes that were implemented yesterday. We are currently working to restore server availability and will update this post as soon as we have more information regarding the current issue.

Update 1:33pm Pacific time:

We have identified the cause of the server issues and are working on resolving them. The estimated time for repair is 6-7 hours. More information will be posted as it becomes available.

Update 7:49pm Pacific time:

The issues with the servers have been resolved. All servers should be available at this time.

International Talk Like a Pirate Day

To commemorate this annual event we have activated our Talk Like a Pirate Day content. For those who are unfamiliar with the content its starting mission can be found by looking for a character by the name of "Billings" in the starting port for each nation. This content will remain available until the end of the month.

I would like to inform those who receive your information regarding the game here rather than through the official forum that there is a community based effort on going to keep the servers available after Portalus intended operation end on September 30th. We at Portalus will keep the servers on for the community until a new operator for the game is found as long as the community can meet the minimum payment for the servers. For those interested in information regarding this effort and its progress we highly encourage you to check our forum found here for more detailed information: forums.burningsea.com .

Server Maintenance 2018/9/18

We will be taking the servers offline for maintenance on September 18, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 19, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 20 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 50 minutes. During this maintenance period we will also be activating our Talk Like a Pirate Day content. This post will be updated when maintenance on both live servers is complete.

Update 11:23pm Pacific Time:

Server maintenance is now complete. All servers should be available.