Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline until the issue can be resolved.  We have not yet received any information from the data center regarding the cause of the issue or when the issue will be resolved.  The initial onset of this issue caused a problem for the Roberts server which appears resolved at the moment.  This post will be updated as soon as we receive information from data center regarding the server issue and when that issue may be resolved.

Update 2:15pm Pacific Time:

Maintenance personnel are working on the issue we are experiencing with the Antigua server.  We do not have an estimate on when they will complete their work at this time. 

Update 7:28pm Pacific Time:

It is believed that the issue with the Antigua server has been resolved.  The server has been opened for service at this time.

PotBS Forum Unavailable

We are going to need to take our forum down for a few days this week as we are going to be changing our hosting service.  The Vanilla hosted forum will be available throughout today and a short portion of tomorrow before being taken down.  Once the forum has been taken down Vanilla will prepare the existing forum data for export and once we receive that export file from Vanilla we can begin integrating the data into the new hosting service.  We will take this opportunity to do some clean up on the forum by archiving some older content and making some structural changes. Vanilla has informed us that the export file will not be ready before Tuesday of the coming week meaning the forum will be down for a minimum of two days

We hope to be able to complete our transition work during the forum down time but cannot be certain the work will be completed within that time.  Updates regarding our change of hosting services will be posted here and the forum available will be posted here through the forum transition process.

 

Update July 25, 2018 9:30pm Pacific Time:

We are still waiting for the export file from our previous forum host to arrive.  We do not have an estimate as to when the file will be ready as there was a one day delay in taking the former forum down.  We hope to receive the file within the next 24 hours.

Update July 27, 2018 10:42am Pacific Time:

We received the forum export file from our former host and the file has been provided to our new forum host.  If current estimates hold the new forum should be available sometime in the next 48 hours.

Update July 30, 2018 10:47pm Pacific Time:

As is obvious from the previous update the estimates did not hold and numerous technical issues were experienced in an attempted restoration of the forum on a new service.  The particular issues experienced were severe enough that we have been forced to seek a different provider in order to make another attempt at forum restoration.  Should this search fail to yield a provider before the end of the week we will proceed with starting a new forum and work with the raw data provided by Vanilla to extract previous forum data manually in a prioritized fashion favoring game help and active community projects.  A hosting service capable of working with the Vanilla data is preferred but we do not want to let that requirement delay restoration of forum service for too long.  Updates regarding the forum status will be provided as soon as new information is available.

Update August 6, 2018 11:50pm

A new service has been secured but we still have not completed setting up a forum due to schedule conflicts and limited time for the work.  The server issues experienced on August 4th have used most of the available time for forum work over this past weekend and other issues continue to present schedule conflicts for forum work during this week.  It is our hope that the forum will return later this week but it is unlikely to be ready before August 9th given the amount of time available for the work prior to that date.  We will update again on August 9th if the forum is not available before that date.

Update August 14, 2018 12:08am:

Tech support at our new hosting service has not been able to restore the old forum due to some data issues with the data provided by Vanilla.  At the moment we are going back and forth between the two services attempting to resolve the issues.  If the issues cannot be resolved we will proceed with a new forum and then do what what we can to retrieve the data from Vanilla and attempt to manually restore critical forum areas such as Game Help and active community projects.  Updates will be provided when current status changes.

Update August 15, 2018 11:18pm Pacific Time:

After coordinating two different tech support teams the issues with the forum restoration have been resolved.  There are still a few set up items remaining before the forum will be accessible.  We estimate the forum will be available before the upcoming weekend.  This post will be updated when the forum is available for use.

Update August 16, 2018 1:05pm Pacific Time:

The forum is not yet available for use however sections of the forum such as Game Help are now accessible as sources of information.  Currently users cannot successfully log in to the forum due to a login issue we are working on but can view any part of the forum that was previously accessible without logging in.  Once the login issue is resolved we will be able to work on restoring/changing the look of the forum.  Further updates will be posted here when the login issue is resolved.

Antigua and Roberts Servers Offline

We have experienced issues with our two live servers over the past two days that have accumulated into a major issue that is going to take some time to resolve.  Both the Antigua and Roberts servers are currently offline and will be offline for several hours at a minimum.  We are keeping these servers off until our maintenance personnel can resolve the issue to prevent server events from progressing.  At this time we do not have an estimate regarding how long the servers will be offline.  We will update this post as soon as we have additional information regarding how long the issue resolution will require.

Update 1:25pm Pacific Time:

From information regarding the server issues available at this time the servers are unlikely to be available for most players today (July 19, 2018) as our maintenance team has informed us that work will be ongoing into the evening hours Pacific Time.  This post will be updated after we receive more information from the maintenance team later this evening.

Update 9:35pm Pacific Time:

The issue with the Antigua and Roberts server has been resolved.  Both servers should be available for service at this time.

Server Maintenance 2018/6/28

We will be taking the servers offline for maintenance on June 28, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 22, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:14pm Pacific Time:

Maintenance experienced a slight delay to allow a port battle on the Antigua server to finish.  Maintenance is now complete.

Server Maintenance 2018/6/21

We will be taking the servers offline for maintenance on June 21, 2018. Maintenance will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 21, 2018) starting with the Roberts server. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:07pm Pacific Time:

Maintenance is now complete.

Server Maintenance 2018/6/14

We will be taking the servers offline for maintenance on June 14, 2018. As with our last maintenance we will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 15, 2018) by taking the Roberts server offline for maintenance. When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance. We hope to have all maintenance completed within 30 minutes. This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/6/6

We will be taking the servers offline for maintenance on June 6, 2018.  As with our last maintenance we will begin at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on June 7, 2018) by taking the Roberts server offline for maintenance.  When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance.  We hope to have all maintenance completed within 30 minutes.  This post will be updated when maintenance on both live servers is complete.

Update 11:01pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/5/22

We are going to combine the postponed previous maintenance with this week's maintenance on May 22, 2018.  We will also attempt a maintenance change that will not require all the servers to taken offline at the same time for evaluation. 

Beginning at 10:30pm Pacific Time (1:30am Eastern/6:30am GMT/9:30am MSK on May 23, 2018) we will take the Roberts server offline for maintenance.  When the maintenance on the Roberts server is complete (estimated to be approximately 15 minutes) we will open the Roberts server and then take the Antigua server offline for maintenance.  We hope to have all maintenance completed within 30 minutes.  This post will be updated when maintenance on both live servers is complete.

Please note, due the usage nature of the Test server we will no longer schedule Test server maintenance with the live server maintenance.  Test server maintenance will be done as needed and at a time during the day when the server is not in use.  If the Test server appears offline it is likely for maintenance unless the down time exceeds 30 minutes.

Update 11:04pm Pacific Time:

Server maintenance is complete.

Server Maintenance 2018/5/17

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, May 17, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

 

Update:

Due to an unexpected schedule conflict this maintenance period has been postponed. A maintenance update will be provided when the maintenance period has been rescheduled.

All Servers Down

We have experienced a major failure with a hardware component in our server systems that will require work at our data center before the servers can be brought back online.  Due to the time of this failure we may not be able to replace the failed hardware until day time working hours at our data center in Los Angeles.  We apologize for this inconvenience and are working to restore the servers as soon as we can.  Due to the nature of this failure and the need for new hardware to arrive we cannot accurately predict when the servers will be available and will update this post when we have new information regarding the issue.

Update 1:16pm Pacific Time:

The failed hardware has been replaced but there is a considerable amount of configuration work remaining on the physical servers before we can restart the game servers.  We will not be able to provide an estimate on when the game servers will be available at this time however we do believe the servers will be available some time later today.

Update 6:15pm Pacific Time:

The issues with the servers have been resolved.  All servers should be available for service.

Customer Service Delays

Due to both technical and personnel issues there will be delays in customer service responses over the next 48 hours. We are prioritizing support requests involving Treasure Aisle items and billing issues which will see longer than usual delays. Support requests regarding lost accounts, account recovery, general account information or rule violations will be delayed until the coming weekend. We apologize for these delays and hope to have the situations corrected as soon as possible.

Server Maintenance 2018/4/26

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, April 26, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:40am Pacific Time:

Server maintenance is complete. All servers should be available for service.

Server Maintenance 2018/4/19

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, April 19, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:48am Pacific Time:

Server maintenance is complete. All servers should be available for service.

Roberts Server Offline 2018/4/11

We are currently experiencing an issue with the Roberts login server that will not allow players to connect to the game server. We have taken the Roberts server offline to hold the server processes until the login issue can be resolved. The issue requires coordination with our data center personnel in Los Angeles. We do not have an ETA on resolution of this issue. This post will be updated as soon as we have new information or the issue is resolved.

Update 8:10pm Pacific Time:

The issue with the Roberts login server has been resolved. The server is available for service.

Server Maintenance 2018/4/13

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Friday, April 13, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:40am Pacific Time:

Server maintenance is now complete.  All servers should be available for service.

Server Maintenance 2018/3/29

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 29, 2018 for weekly server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Update 12:45am Pacific Time:

Maintenance is now complete.  All servers should be available for service.

 

In-Game Rules Update 2018/3/24

We have updated our In-Game rules. We strongly recommend all players review these changes found here: https://portalusgames.com/policy/game-rules/

Changes have been made to the following sections of the game rules:

- The initial note from the top of the rule page has been incorporated into the Chat rules as the note pertained to chat behavior. There is no change to the rule as it has been applied.

- The Un-delete rules have been renamed Deleted Characters and the rules reworded to be more concise. There have been no changes to deleted character recovery.

- The Multiple Accounts rule section has been completely re-written and contains new rules regarding numbers of accounts allowed logged in at once and simultaneously. The new contents of this section of the rules is as follows:

Players may use multiple game accounts. When using multiple accounts account holders must adhere to the following restrictions:

1. No more than 4 accounts may be logged in from a single IP address/account holder simultaneously.

2. No more than 3 accounts from a single account holder may be logged in at the same time on the same server (Test server excluded).

3. No more than 2 accounts from a single account holder may be in ANY combat zone(red zone / port battle / blockading / patrolling), including the port within a combat zone.

4. If any account has a character in ANY combat zone (red zone / PvP flag / port battle / blockading / patrolling), including the port within a combat zone, all accounts logged in on the same server must be in the same nation (Skirmish and Duel excluded).

5. An account holder may not participate on both sides of a port battle. If you receive an invite to multiple nations for the same port battle, you may only accept one of those invitations and must decline the other.

6. If an account holder has a character who is a governor then all governors on associated accounts (alt governors) must be in the same nation. If an account holder wishes to change the nation of their governor(s) then all governor positions must resign, during the same conquest map cycle, before starting or bidding in a governor election in a new nation. Account holders may not participate in building unrest on ports which they govern.

7. Multiple accounts may not be used to circumvent, exploit or manipulate game mechanics to negatively impact the game or design intent. Portalus Games will determine negative impact by server analysis and may utilize this rule at our discretion.

8. Account holders may not use excessive numbers of accounts for game play.
* Use of more than 4 accounts without account upgrades will be considered excessive. Account holders may use up to 6 additional accounts if the additional accounts have account upgrades.
* If an account holder exceeds 10 accounts all accounts must be fully upgraded (all account upgrade options added).
* A player may use no more than 20 accounts in total regardless of upgrade status.
* Legacy Captain's Club accounts are considered fully upgraded.

9. Account holders exceeding the limitations in Rule 8 prior to March 24, 2018 will have account numbers given grandfather status. Account holders found in violation of rules will have their grandfather status removed and be subject to account reduction until in compliance with this rule.

10. Players wishing to exceed the multiple account limitation restrictions for special events, assistance programs or other activities that may benefit the game community overall may request a limitation waiver by contacting customer service at customerservice@portalusgames.com.

- Regarding Rule 6 we will allow a few days for governors currently in rule violation status to resign from governor positions until all governors are in the same nation. If customer service determines a governor is absent or deliberately avoiding resignation customer service will remove governors from their positions.

- Regarding Rules 9 and 10 we are aware there are players who are currently possess more accounts than these rules allow. As these account numbers were accumulated prior to these restrictions those account numbers will be granted a grandfather status and players will be able to maintain them without penalty. This status however will be forfeit if an account holder is found in violation of ANY game rule.

* The Chat Behavior section has been re-worded and expanded for clarification. It contains no rule changes to how they have been applied.

* The Penalties section has been re-worded and expanded for clarification. It contains no rule changes to how they have been applied.

For additional clarification or questions regarding these rules please contact customer service at customerservice@portalusgames.com .

Server Maintenance 2018/3/22

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 22, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Please note that we plan to do server maintenance on a weekly basis from this point forward. It is our intention for the maintenance period to occur on the same day and time each week.

 

Update 12:48am Pacific Time:

Server maintenance is now complete.  All servers should be available for service. 

Server Maintenance 2018/3/15

We will be taking the servers offline at 12AM Pacific Time/3 AM Eastern Time/8 AM GMT/11 AM MSK on Thursday, March 15, 2018 for server maintenance. The expected server down time is approximately 45 minutes. This post will be updated when the maintenance activity is complete.

Please note the Mardi Gras content period will end with this maintenance cycle.

Update 12:46am Pacific Time:

Server maintenance is now complete. All servers should be available for service.