Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Live Server Downtime - 9/12 - Updated

Update 2: All servers are back online now!
Update: Our network engineers at the datacenter are still working on the maintenance, we've been advised that the downtime may last up to 30 minutes. I'll continue to post further updates here as I receive them, thank you for your patience.

We're doing some network maintenance tomorrow at midnight (9/12/2014 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 11 AM MSK). This will require us to take the servers offline for up to 15 minutes.

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Patching Issues

We're aware of the issues that some of our players have recently begun having with the PotBS patcher / launcher.
We're currently working with BitRaider to get an updated version of the patcher software that has a fix, but at this time we do not have an ETA. I will post updates about our progress as we receive them.

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Live Server Downtime Tonight

UPDATE: Both Antigua and Roberts are now online with version 2.14.39. If your client has not updated (you can find your client's version at the lower left corner of the server list), please make sure to download and run the launcher.

We'll be bringing both Antigua and Roberts offline at midnight PDT (7 AM GMT / 11 AM MSK) on 8/26 to upgrade to version 2.14.41, which corrects an issue with one of the reward items that we're giving out for the 2.15 Test Server event.

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2.15 Test Event Rewards

UPDATE: Both Antigua and Roberts are now online with version 2.14.39. If your client has not updated (you can find your client's version at the lower left corner of the server list), please make sure to download and run the launcher.

We will be bringing the Live servers offline in one hour (6 AM PDT / 1 PM GMT / 5 PM MSK) to add the reward items for our recent test event. Downtime should last around 30 minutes, we appreciate your patience with this downtime outside of our usual window.

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Ship Test Event Sunday August 3rd - UPDATED


UPDATE: Unfortunately the updated Test version of the game that we were planning to use for this event has a serious bug in it that was not discovered until the last minute. We will need to fix the issue and create a new version before we can run the test event.

As such we have delayed the event until next weekend, the specific date and time are TBD. Thank you to everyone for your interest in helping us test the new ships, and thank you for your patience with this. We hope to see you all next weekend!

 

 

We will be hosting a ship testing event on our Test server this Sunday August 3rd starting at noon Pacific time (3pm EDT/7pm UTC/11pm MSK) to test the new partner structure ships for the 2.15 build.  The event will feature a nation based red zone race with skirmish battles occurring between the different legs of the race.  Each nation will be attempting to deliver a specific cargo across the overall event for a final event winning nation.  Prizes include titles for winning team members and ship deeds and/or Burning Sea Points for various individual achievements during the races and skirmishes.

 

GM’s will be available on the Test server one hour prior to the starting of the race to assist players in getting setup for the event by providing ship deeds, levels, items and consumables necessary for the event.  We ask that players in need of setup assistance please arrive as early as possible as we do not wish to delay the event’s starting time.  We look forward to seeing players who are able to attend this event as well as their feedback and comments regarding the new partner structure ships.

Two New Heavy Frigates

As the last bit of tuning on the 2.15 build is taking a bit longer than expected we've decided to go ahead and release a couple of ships that are not dependent on the 2.15 build today.  We are releasing to the Test server the 34 gun Vulcan Frigate and the 32 gun Eagle Frigate.  Both premium frigates are available to all factions and careers and can be found for testing in any Port Captain’s Treasure Aisle Item Test Shop.  We appreciate any feedback or bug reports sent to support@portalusgames.com regarding these ships. 

If you want to try out the new Vulcan and Eagle frigates please download the Test Server client here!

NOTE: If you're installing the Test client for the first time DO NOT install it to the same directory as your Live client, as it will overwrite the files there and prevent you from playing on Antigua and Roberts.

 

Watch for an announcement regarding a 2.15 build test event during the next week featuring the new partner structure ships. 

Live Server Maintenance

Right now we're doing some important server maintenance related to the unexpected downtime on Roberts yesterday.

Currently we expect all servers to be brought back online by 2:40 PM Pacific time (9:40 PM GMT). Updates will be posted here if that time changes.

Update: All servers have been brought back online, fair winds and happy hunting Captains!

Live Server Update Tonight

We will be updating Antigua and Roberts to version 2.14.34 tonight starting at 12 am PDT (7 am UTC), with the servers being locked half an hour before. This new version includes both the updated accuracy curve for cannons as well as a new mission that can be found on the Swampcats Pirate Errol Dauterive and in the Seasonal Piece of Eight exchange!

At the same time we will be performing some server maintenance tasks and we expect the total downtime to last around one hour. Updates will be posted here as maintenance progresses.

Test Server Down Time

Test server will be unavailable for about 30 minutes during the evening of June 22 so we can push a change we are making to the base accuracy curve for cannon in game.  This change is based on a combination of data, feedback and suggestions regarding the curve originally introduced in build 2.14.  We want to make sure this change is working properly before adding the long and short cannons that are part of 2.15.  In general this accuracy change will improve accuracy of basic and prized cannon considerably between 200 and 500 yards with smaller improvements to extreme short and long range. 

 

If the accuracy curve change tests well over the next few days we may advance the change to the Live servers sometime next week, (ahead of the 2.15 build).

 

 

 

Status Update

We’ve experienced a number of delays in the past week that have had an impact on our development schedule.  One of the realities of developing with a very small team is any change in priorities generally results in delays.  Every unexpected illness, family emergency, hardware failure or sudden opportunity requiring attention can take time from planned development.  The past week has been a bit of a perfect storm in this regard for us in that several of these all aligned and combine with previous delays ran our schedule into a pre-planned and well deserved vacation for Half-Hitch.  Consequently we had to delay 2.15 development work for a few days during the past week to address the most pressing issues and now that we’ve had the opportunity to address them we can provide an update as to the effects of the delays and what we’re doing to address them.

 

To help out with the work load while Half Hitch is on vacation and beyond we’re going to bring back one of PotBS’s most experienced game masters – GM Swabbie.  Swabbie will be joining Portalus immediately to take over customer service duties as well as provide an in game GM presence when possible.  We feel very fortunate to bring someone with Swabbie’s experience both with PotBS and its player base back into the fold and look forward to working with him once again.  Swabbie joining the team will allow us to dedicate more time to development which is badly needed to get the 2.15 build moving forward faster.

 

To help move 2.15 development forward we’re also going to reduce the scope of the Loot side of the economy in the 2.15 build down to the new loot tables and move the rest of that portion of the economy revamp to the 2.16 build.  Reduction moves the vast majority of what would have been in the Loot Economy overview to build 2.16.  We are going hold off on posts about the Loot economy in the 2.16 build until that gets closer.  We’ll put up a post explaining what the new loot tables contain shortly before the next 2.15 build gets pushed to the Test server. 

 

As to when that Test server push may occur we’re reluctant to say at this point simply because we haven’t been able to be accurate with any previous estimates.  The team is small enough and there are enough other priorities requiring attention at this time that it is difficult to determine how many actual hours of any given day can be dedicated to new development.  That uncertainty makes estimates difficult and error prone.  We can’t really offer much information at the moment other than we feel the push is not far off with some development time (days not weeks), we apologize for the delays to this point and we will move the build to the Test server as soon as we possibly can.

New Mission - Short Downtime Tonight

EDIT: We have deployed a fix for the issue that was causing the new mission to not work for some players. We will be reimbursing the mission item to everyone who used it and did not receive the mission. We apologize for the inconvenience, and hope you enjoy the mission now that it's fixed!

 

We will be taking the game down for around 30 minutes at Midnight PDT (7 am UTC) tonight so we can release a brand new mission! Errol Dauterive and his Swampcats have been busy, learn about his plans from a new item that he drops (or purchase a copy from the Seasonal Piece of Eight exchange) and then go thwart them!

Build 2.15 Update

First off I’d like to thank the players that have been reporting bugs they have been finding with the build on the Test server to customer service.  We appreciate you bringing them to our attention along with the comments and suggestions provided.  With a very small development team the additional testing and observation is essential and though the setup of the first 2.15 did not make testing easy for anyone we are thankful to have dedicated and patient players who offer the help they can.

 

The two most commonly reported issues coming in from players regarding the test build are a lack of available building materials for the new structures and recipe errors from recipes shown in F1 help.  The most common request from players testing on the server has been for a seeding of construction materials on the auction houses.  We will consider a limited seeding of items on the auction houses though we would prefer to see the effect of activating the exchanges in our next build first.  The determining factor in this decision will be the length of time to our next build.  If we feel the second build is taking too long to prepare we will do an auction house seeding.  This decision will likely be made early next week.

 

Regarding the recipes issues seen in F1 help we are filtering through these reports for those recipes that are actually actively being used by structures.  The majority of the new recipes seen in F1 help are intentionally put into an unusable state to limit testing scope for the first build.  For our production planning oriented players we strongly recommend waiting until the second build where more of the recipes will be in use and contain their complete requirements.  In the build’s current state many of the new recipes in use do not contain all their requirements as they are dependent on additional structures that were not included in build 1.  F1 help at this point also contains recipes that will not be part of the 2.15 build so building a roadmap at this time from F1 help will require some reworking once the second build is released.

 

We plan to release another 2.15 build sometime next week.  We will gather the bug reports that come through the weekend and include them in our fixes for the next build.  We will evaluate our progress early in the week and give an update regarding the second build’s release to the Test server (or when the auction house seeding will be done).  I will also continue the overview posts regarding the Loot Economy and other build 2 features later this week.

Build 2.15 Build 1

After several delays and a deep desire to get started on Test server testing we decided that we will have to break up the first build a bit so we can focus on testing smaller pieces and give us a bit more time to resolve a couple of persistent bugs.  What we’ve decided to do is go ahead and push the basic resource economy components to the Test server today and start testing.  We will move the partner economy components to the second test build.  This shift places all the ship and loot oriented economy items in the same build making build 1 a structure and recipe testing build only.

 

We appreciate players taking the time to test the new build though we are aware it can be difficult at this early stage in our testing.  The number of recipes that are intentionally turned off in new structures due to their outputs not being part of the basic economy can make some structures appear a bit empty or seem incomplete (because they are) but they all should be functional.  There are also incomplete recipes as some items used come from structures not included in Build 1.  We want players to be aware that we’re not too concerned at this point about a possibly missing recipes or components unless its absence completely prevents production.  In general recipes have been stripped down to work with what is there for early testing.  We also want players to be aware that there are intentionally missing pieces so those who are trying to map out new production lines may want to wait for the second build before going any deeper than the structures and their basic functions.

 

What we are most concerned about is any change that affects existing data (like data loss or corruption), causes obvious errors and/or client instability (pop ups and crashes) as well as the embarrassing kind of bugs like a recipe for harvesting peas producing leather.  We don’t believe players should encounter any of these issues so if anyone does we would appreciate letting customer service know at customerservice@portalusgames.com  We will drill down in our testing to the more detailed level as we approach the final test build (which is still a build or two away). 

 

The following is a rough overview of what is and isn’t in 2.15 Build 1:

 

·         There should be no partner structures available.  The missing partner structures are the Logging Company, Mining Company, Farm Estate, Foundry, Iron Works, Textile Factory and the 4 partner shipyards (Royal, Company, Haven and Cove).

·         There are no partner only produced components in Build 1.  This includes the partner created long and short cannon which will be included in Build 2.

·         Ships have not been adjusted yet.  This will be done in Build 2 when the partner shipyard ships are added.

·         Stack sizes and weights have not been adjusted yet.  This will be done in conjunction with the ship recipe changes.  Existing items should be unchanged, new items generally have been set to a default weight of 1 per unit and a stack limit of 100.

·         The Large Quarry and Finery should be the only missing basic structures.  These buildings are being moved to Build 2.  The basic Forge can create the needed components for the basic economy in place of the Finery for Build 1 with the assistance of a Blast Furnace.

·         Structures that should see no changes (at least usable ones) are all basic shipyards and the provisioner.  These structures will be updated in the same build the partner structures and new ships are added.  In Build 1 basic shipyards and the provisioner should appear as they do in the current economy.

·         All retired structures should remain functional, their existing deeds should still be usable (restrictions still apply) and retired structure deeds should no longer appear in the Draughtsman’s Office.

·         The Draughtsman’s Office and Master Draughtsman’s Office should be identical in recipe content.

·         All the map resources including the resources not yet available in Build 1 should be visible from the main map.

·         Tutorial structures have not all been updated yet.

·          There are a few recipes that are producing the correct item but not in the correct form (e.g. producing cotton instead of cotton bales).  These will be corrected in the next build.

·         The Forge has a few known issues that can be worked around with a Blast Furnace.  These will be corrected in the next build.

·         Materials as part of structure upkeep has been moved to Build 2.  Structures should only require doubloons in Build 1 for upkeep.

·         Consumables that used Teak in their recipes should show the Teak being replaced by Oak with some recipe adjustments in some recipes. 

·         Books that provided retired structure recipes should no longer give the retired structure recipes.

 

We appreciate players letting us know if you encounter issues in testing and look forward to your feedback.

Build 2.15 Update

The hardware failure that occurred a few days ago affected our development environment as well as the Live servers causing a delay in our plan to deploy 2.15 Test Build 1 to the Test server.  Whenever a hardware failure occurs our first priority is always the Live servers and their infrastructure before any work begins on repairing things like our development environments.  Once those issues were resolved development environment repairs could begin.

 

I’m happy to report we have our development environments operational again and we will hopefully push the 2.15 Test Build 1 to the Test servers sometime within the next 48 hours.  We appreciate everyone’s patience and apologize for the delays.