Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Server Maintenance 2017/12/9

We will be taking the servers offline at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK on Saturday, December 9, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Christmas content.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 3:15pm Pacific Time:

Our server maintenance is now complete.  All servers should be available for service.

Antigua Server Offline 2017/11/17

We are experiencing issues with the Antigua server that affects server performance to a degree that the server can no longer remain online.  Our maintenance personnel will attempt to address this issue later this evening however as the server is already scheduled for major maintenance tomorrow the server may remain offline until that maintenance can be completed.  We will update this post as soon as we hear from our maintenance team and a decision is made to bring the server back up this evening or wait until after the maintenance window schedule for 11/18.

 

Update 9:15pm Pacific Time:

The issue with the Antigua server has been resolved and should be available at this time.

 

Server Outage 2017/11/18

We will need to take the servers offline to do some maintenance and repairs at our data center in Los Angeles on Saturday November 18th 2017 starting at 1PM Pacific Time/4 PM Eastern Time/9 PM GMT/12 AM MSK.  This will be an extended outage expected to last approximately 4 hours and possibly longer while we coordinate with third party personnel through this maintenance period.  Server events such as port battles that may have occurred during this maintenance window will be rescheduled.  We apologize for the unusual time of this maintenance however we have no other options as we are relying on outside personnel to complete this maintenance task.  This post will be updated when the maintenance period is complete.

 

Update 5:47PM Pacific Time 2017/11/18:

Our maintenance period is now complete.  All servers should be available for service at this time.

Server Transfer System Unavailable 2017/11/11

We have experienced a failure in our server transfer system that will not allow characters to be transferred from one server to another or restore deleted characters until the system can be repaired.  At this time we are recommending that players refrain from purchasing server transfers until this system issue is resolved.  Players who currently have transfers in process may request refunds from customer service for their transfers or may wait until the issue is resolved.  We will process all requests in process as soon as we can complete them and will update this post when the transfer system is functioning again.

Server Maintenance 2017/10/29

We will be taking the servers offline at 4PM Pacific Time/7 PM Eastern Time/12 AM GMT/3 AM MSK on Sunday, October 29, 2017 to coordinate maintenance with our data center in Los Angeles.  During this maintenance outage we will be activating our Halloween content as well as rolling out some Treasure Aisle price changes for ships, commissions, structures and account upgrades for the upcoming holidays.  Any regularly scheduled server events that may occur during this outage will be moved to a later time.  The estimated time of the server outage is approximately 2 hours.  This post will be updated when the maintenance preparation is complete.

Update 5:50PM Pacific Time:

Our server maintenance is complete.  All servers should be available at this time.

Antigua Server Offline (2017/10/27)

 

We have experienced a system failure during an attempted server restart of the Antigua server that will require our maintenance team's assistance to address.  The server will be unavailable until they are able to resolve the issue.  We will update this post when the server is available for service.

Update 7:38pm Pacific Time:

The issue with the Antigua server has been resolved.  The server is now open for service.

Account Registration/Password Reset Issues (2017/10/14)

We are currently experiencing an issue in our account management system that will not allow new accounts to be registered or current account passwords to be reset.  This issue is being worked on by our maintenance team.  We will update this post as soon as the issue has been resolved.

 

Update 6:35pm Pacific Time

We have an update from the maintenance team.  The issues with registration and password resets have been identified and are under repair.  Unfortunately the work will not be completed until some time tomorrow (10/15).  This post will be updated when the issue with registration and password resets has been resolved.

 

Update 10:26am Pacific Time (2017/10/15)

Our maintenance team has informed us that the issue being experienced with account registration and password resets should now be resolved.  If you are unable to create a new account or reset your password please inform customer service at customerservice@portalusgames.com.

Antigua Server Offline (2017/10/6)

The Antigua server has been taken offline due to an undetermined issue affecting server performance.  We do not know the cause of the issue at this time as we have not received a response from our data center yet regarding the issue.  We will update this post as soon as we receive a response and have some indication as to when the issue with the server will be resolved.

Update 9:35pm Pacific Time

The issue with the Antigua server has been resolved and the server should be available at this time.

Servers Offline for short maintenance

We will need to take the servers offline in approximately 10 minutes (10:50pm Pacific Time) for a quick maintenance action.  The servers should be down for approximately 20 minutes.  We apologize for the short notice and interruption in game play.  This post will be updated when maintenance is complete.

 

Update 11:37pm Pacific Time:

The maintenance on the servers is now complete.  All servers should be available.

Antigua Server Offline (2017/9/8)

The Antigua server is currently offline due to a failure in the software communications between various components of the server. A restart of the server did not restore these connections rendering the server unplayable so we have taken the server offline until we can resolve the issue. We will update this post when we hear from maintenance when the issue is expected to be resolved.

Update 10:19pm Pacific Time:

The issue with the Antigua server has been corrected and the server should be available for service at this time.

Roberts Server Offline (2017/8/25)

We are currently experiencing an issue with the Roberts server that will require the server to remain offline until the maintenance staff can investigate the issue. We apologize for the inconvenience and will update this post as soon as we have new information regarding the Roberts server's status.

 

Update 11:44pm Pacific Time:

The issue with the Roberts server has been resolved and the server is available for service.

Antigua Server Offline (2017/8/12)

The Antigua server is currently offline due to a failure in the software communications between various components of the server. A restart of the server did restore these connections rendering the server unplayable so we have taken the server offline until we can resolve the issue. We will update this post when we hear from maintenance when the issue is expected to be resolved.

Update 6:02pm Pacific Time

The issue with the Antigua server is resolved and the server should be available at this time.

Antigua Server Offline (2017/7/29)

The Antigua server is currently offline.  We do not know the cause of the issue at this time as we have not received a response from our data center yet regarding the issue.  We will update this post as soon as we receive a response and have some indication as to when the issue with the server will be resolved.

Update 12:59pm Pacific Time:

The issue with the Antigua server has been resolved.  The server should be available at this time.

Burning Sea Note Delivery Issue

We are currently experiencing an issue with our Burning Sea Note delivery system that may delay or fail to deliver Burning Sea Notes after purchase. The resolution of this issue requires coordination with PayPal's technical support which at this time is still not scheduled. We have disabled the ability to purchase Burning Sea Notes until such time that we are able to resolve the issues with the delivery system. If you have purchased Burning Sea Notes and have not received them by the end of the day (July 15th) please contact customer service for assistance at customerservice@portalusgames.com. We will update this post when the delivery system issue is resolved and the ability to purchase Burning Sea Notes without issue is restored.

 

Update July 16th 4:30pm Pacific Time:

The issue we have been experiencing with our Burning Sea Note delivery system has been resolved and players should now be able to purchase and receive Burning Sea Notes.  If anyone has not received previously purchased Burning Sea Notes at this time please contact customerservice@portalusgames.com so we may help resolve the issue.

 

Roberts Server Offline (2017/7/2)

We are currently experiencing an issue with the Roberts server that will require the server to remain offline until the maintenance staff can investigate the issue.  We apologize for the inconvenience and will update this post as soon as we have new information regarding the Roberts server's status.

 

Update 3:15pm Pacific Time:

The issue with the Roberts server has been resolved and the server is now open.

Antigua Server Offline (2017/6/15)

The Antigua server is currently offline while we investigate an issue experienced with the login server.  The server will remain offline until the issue can be resolved.  We do not have an estimate as to when the issue will be resolved at this time.  The Roberts and Test servers should be unaffected and available for service.  This post will be updated as soon as we have additional information regarding the login issue with the Antigua server.

 

Update 7:27pm Pacific Time:

The issue with the Antigua login server has been resolved.  The server is now available for service.

Antigua and Roberts Servers Offline (2017/6/3)

The Antigua and Roberts servers are currently unavailable due to an issue with their connection to the login servers. Customer Service has not received any information regarding how long the issue will take to resolve. Both servers have been shut down until the issue with the login server has been resolved. We apologize for this interruption and inconvenience and will update this post as soon as we have more information regarding the login server issue.

Update 12:58pm Pacific Time:

We have been able to restore the Antigua server for service. We have not been able to resolve the issues we have experienced with the Roberts server however and at this time it appears that its restoration to service is still several hours away. This post will be updated when we have more information regarding issue resolution for the Roberts server.

Update 2:58pm Pacific Time:

The Roberts server is now available for service.

Antigua and Roberts Servers Offline (2017/6/2)

The Antigua and Roberts servers are currently offline due to an issue at our data center in Los Angeles.  We currently do not have an estimate as to when the servers will return to service.  We apologize for this interruption and inconvenience and will update this post as soon as we have more information regarding the issue at the data center.

 

Update 11:08am Pacific Time:

The issue at the data center has been addressed. The Roberts and Antigua servers should be available at this time.

Server Maintenance 2017/4/23

We will be taking the servers offline at 10AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, April 23, 2017 to coordinate maintenance with our data center in Los Angeles.  The estimated time of the server outage is approximately 1 hour.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 11:28am Pacific Time

The maintenance period is complete and all servers should be available for service at this time.