Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

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Server Maintenance 2016/9/16

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK September 16, 2016, (10 PM for the Pacific time zone on August 15, 2016).  The estimated time of the maintenance period is approximately 1 hour.  

Due to developer availability conflicts we will be activating the Talk Like a Pirate Day content a during the maintenance period so it will be available for Talk Like a Pirate Day (September 19th).  We will update this post when the server maintenance is complete.

 

Update 1:00am Pacific Time

Server maintenance is now complete and the Talk Like a Pirate Day content has been activated.  Issues encountered during maintenance caused the maintenance window to run longer than we estimated.  The servers are now available and we apologize for the delay and inconvenience. 

Server Maintenance 2016/8/15

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK August 15, 2016, (10 PM for the Pacific time zone on August 14, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 12:48am Pacific Time

Server maintenance is complete.  All servers should be available for service.

Server Maintenance 2016/7/23

We will be taking the servers offline for a server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK July 23, 2016, (10 PM Pacific Time on July 22, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 11:58PM Pacific Time 2016/7/22

Server maintenance is now complete.  All servers should be available for service.

Server Outage 2016/6/18

We will be taking all servers offline at 1 AM Eastern Time (5 AM GMT, 8 AM MSK – 10 PM June 17 Pacific Time) for server maintenance and to move build 2.15.45.0 to the Antigua and Roberts servers.  The expected down time for maintenance and the new build is approximately 3 hours. 

Build 2.15.45.0 features the following changes:

- The size restriction has been removed from the Privateer and Buccaneer Jugular skills.

- The combat reinforcement timers have had an additional 90 seconds added to them.

- Production structures in Treasure Aisle have had their prices reduced.

- Seasonal Pieces of Eight content has been changed.  Since some of this content has not been available for a considerable length of time we have added all of the following items to the seasonal Pieces of Eight exchange:

                Precise Navigator

                Inflammatory Writ

                Scraps of Canvas

                Extra Slippery Banana Peel

                Enlarged Cargo Hold

                Expanding Bar Shot

                Basalt Stone Shot

                Dutch Gunpowder

                Dutch Chainmail

                Wooden Sabots

                Fine Victuals

                Sea Anchor

                Talkative Gunner’s Mate

                Flechette Shot

                Shot Ovens

                Divining Bowsprit

                Hickory Planking

                Book of Bayou Bogeymen

                Jar of Swamp Gas

                Innovative Ensign

- Labor values for most recipes involved with production of materials and items produced from them for construction have been reduced.  This change affects hundreds of material and construction component recipes (excluding outfitting and most consumable recipes).

- Treasure Aisle structures have gained additional reduction in recipe labor values to increase the benefit of using these structures in material and component construction.

 

Please note we are aware of a few duplicate items in the seasonal Pieces of Eight exchange and in some recipes for the Treasure Aisle structures.  These duplicate items and recipes do not impede game play and function properly.  We will remove the duplicates in the next build. 

 

This post will be updated when the server maintenance is complete and the servers are available.

 

Update 3:22am Pacific Time

 

We have encountered an issue with our primary server router during our server maintenance that we will not be able to resolve until additional resources are available later in the day.  The issue will not allow the game client to connect to the game servers.  We do not have an estimate as to when service will be restored until our third party support is able to address the issue.  The servers have been put in the offline status to preserve the current map status of the servers.  Scheduled port battles will automatically be re-scheduled if the servers are not available at the currently scheduled time.  We will update this post with additional information regarding our server router issue as soon as we have more information available.

Update 5:37pm Pacific Time

The issue with the primary server router has been resolved.  All servers should be available at this time with the 2.15.45.0 build.  We apologize for the length of the delay in service and appreciate your patience while we resolved this issue.

 

Test Build 2.15.45.0

Build 2.15.45.0 is now available on the Test server for testing and evaluation.  Build 2.15.45.0 features the following changes:

- The size restriction has been removed from the Privateer and Buccaneer Jugular skills.

- The combat reinforcement timers have had an additional 90 seconds added to them.

- Production structures in Treasure Aisle have had their prices reduced.

- Seasonal Pieces of Eight content has been changed.  Since some of this content has not been available for a considerable length of time we have added all of the following items to the seasonal Pieces of Eight exchange:

                Precise Navigator

                Inflammatory Writ

                Scraps of Canvas

                Extra Slippery Banana Peel

                Enlarged Cargo Hold

                Expanding Bar Shot

                Basalt Stone Shot

                Dutch Gunpowder

                Dutch Chainmail

                Wooden Sabots

                Fine Victuals

                Sea Anchor

                Talkative Gunner’s Mate

                Flechette Shot

                Shot Ovens

                Divining Bowsprit

                Hickory Planking

                Book of Bayou Bogeymen

                Jar of Swamp Gas

                Innovative Ensign

- Labor values for most recipes involved with production of materials and items produced from them for construction have been reduced.  This change affects hundreds of material and construction component recipes (excluding outfitting and most consumable recipes).

- Treasure Aisle structures have gained additional reduction in recipe labor values to increase the benefit of using these structures in material and component construction.

We appreciate any testing and feedback that can be provided regarding this build.  Any bugs found or feedback regarding this build can be sent to customerservice@portalusgames.com.

 

Server Maintenance Restart 2016/5/19

The Antigua and Roberts servers will be taken offline for a maintenance restart this evening May 19, 2016.  The servers will not be taken offline simultaneously.  We will take the Roberts server offline at 11PM Pacific Time (2AM Eastern/6AM GMT/9AM MSK on May 20, 2016) and the Antigua server at 11:30PM Pacific Time.  The expected down time is approximately 20 minutes.  The Test server is not part of this maintenance activity and should be available throughout the maintenance period.

 

Update 11:47pm Pacific Time

The maintenance restart is complete.  All servers should be available at this time.

Antigua Server Offline 2016/5/13

The Antigua server is currently offline due to a hardware issue.  We are working to resolve this issue as quickly as possible.  We will provide updates regarding the issue as soon as more information is available.

Update 3:18pm Pacific Time

The issue with the Antigua server has been resolved.  The server should be available at this time.

Server Outage 2016/4/27

We will be taking the servers offline this evening for a server maintenance.  We will take the servers offline at 2 AM Eastern Time/6 AM GMT/9 AM MSK April 27, 2016, (11 PM Pacific Time on April 26, 2016).  We apologize for the inconvenience and short notice.  We will update this post when the maintenance is complete.

 

12:43am Pacific Time Update

Server maintenance is now complete.  All servers should be available. 

Server Outage 2016/2/15

We will need to take the servers offline for approximately 1 hour this evening for a server software update.  We will take the servers offline at 1 AM Eastern Time/5 AM GMT/8 AM MSK February 15, 2016, (10 PM Pacific Time on February 14, 2016).  We apologize for the inconvenience and will update this post when the software update is complete.

 

Update 12:10am Pacific Time

 

We have encountered an issue during our server software update that will require us to keep the servers offline for the remainder of the night.  There is additional work needed at our data center that will require some assistance from a third party.  Unfortunately that third party will not be available until morning business hours start in the Pacific time zone.  We apologize for this inconvenience and will return the servers to service as soon as possible.

 

Update 10:45am Pacific Time

 

We’ve received an update from our data center and the current work in progress will take at least another 2 hours to complete from the time of this posting.  We will provide another update in approximately 2 hours or earlier if the work is completed in less time than estimated.

 

Update 12:45pm Pacific Time

There has been no change in status since our last update.  The current work being done at the data center has exceeded the previous estimate.  At this point the work is being done entirely by a third party and we have not yet received an update from them.  We apologize for the delay in returning the servers to service and will provide an update as soon as we hear from the data center regarding their progress.

 

Update 7:50pm Pacific Time

Earlier attempts to correct the issues we are experiencing with the Windows server were not successful.  This has put us in a position were new components and software needed to be obtained, installed and updated.  Our last update was at 4:25pm stating that the work was in progress.  We have not yet received further updates on progress or an estimate on a completion time from the data center but will post an update as soon as we hear from them.

 

Update 2:25am Pacific Time 2/16/2016

The Antigua and Roberts servers should now be available.  The Test server should be available shortly.  We apologize for the delays in restoring the servers to operation and thank you for your patience and understanding.

 

 

 

 

Server Down Time Reminder 2016/2/13

We will be taking the servers offline this evening at 2 AM Eastern Time/6 AM GMT/9 AM MSK February 13, 2016, (11 PM Pacific Time on February 12, 2016) to perform server maintenance and to activate our Mardi Gras content.  The projected server down time is approximately 2 hours.

 

We will update this posting when the maintenance is complete.

 

Update - 12:20am Pacific Time

The servers are now open and our Mardi Gras content is now available.  Head over to Mardi Gras Bayou to join the festivities but beware of possibly troubled waters near the port of New Orleans!

Fat Tuesday Can Wait!

Fat Tuesday is upon us but our Mardi Gras celebration content is going to wait a few more days.  Traditionally Pirates of the Burning Sea has celebrated Mardi Gras beginning on the 15th of February but we’re going to start a little earlier this year.  In order to active our Mardi Gras content we will be taking the servers offline at 2 AM Eastern Time, 6 AM GMT, 9 AM MSK February 13, 2016 (11 PM Pacific Time February 12, 2016) and perform server maintenance at that time.  The projected down time for content activation and maintenance is approximately 2 hours.

 

Since our own Fat Tuesday has to wait so can the end of our Anniversary sale on Burning Sea Notes.  The Anniversary sale has been extended through Friday February 12, 2016.  Don’t miss this last chance to plunder a few Burning Sea Notes with our Anniversary savings!

Happy Birthday Pirates of the Burning Sea!

Today marks the 8th Anniversary of the launch of Pirates of the Burning Sea!  In celebration of this milestone we’re happy to announce an Anniversary sale on Burning Sea Notes starting today through February 8th.  Our anniversary sale will feature:

 

-          33% off 1 and 2 Burning Sea Note bundles

-          35% off 4 and 9 Burning Sea Note bundles

-          40% off 23 and 47 Burning Sea Note bundles

 

We would like to thank our game community whether you are a newcomer, seasonal visitor or one of those stalwarts that have been here from the beginning for your support, your passion and most of all your love of PotBS through the years.  This voyage was not possible without you and those like you.  Eight years is a significant milestone in any MMORPG’s life and the strength of the support given to PotBS by this community gives every reason to look forward to more anniversaries to come.  So let’s all wish Pirates of the Burning Sea a very happy 8th birthday and don’t forget to check your nation’s starting ports for Anniversary mission content!

Server Maintenance/Anniversary Preparation 2016/1/18

We will be taking the servers offline at 12 AM Pacific Time (3 AM Eastern Time, 7 AM GMT, 10 AM MSK) January 18, 2016 for server maintenance and to prepare to activate our Anniversary content for the upcoming 8th Anniversary of Pirates of the Burning Sea on January 22, 2016.  The expected outage time is estimated to be approximately 90 minutes.

 

We will update this post when the server maintenance is complete.

 

We would also like to announce in celebration of the 8th Anniversary of Pirates of the Burning Sea we will hold an Anniversary Sale on Burning Sea Notes.  Throughout the Anniversary content availability period (January 22nd to February 8th 2016) the price of all all Burning Sea Notes will be reduced 33% with even greater savings for our larger Note bundles.  We will post another Anniversary update as the sale arrives.

 

Update 12:45am Pacific Time

The server maintenance is complete.  All servers should be available at this time.

Login Server Issue 2016/1/8

We are currently experiencing issues with our login servers.  We are working to resolve this issue as soon as possible.  We apologize for the inconvenience.  We will provide an update when the login server issue has been resolved.

 

Update 2016/1/8 6:28pm Pacific Time

The issue with our login servers has been determined to be a hardware failure in our data center that will require hardware replacement.  We have ordered the necessary replacement equipment and are awaiting its arrival so our IT staff can get it installed.  Due to the time of this failure and the time needed for the replacement hardware to arrive the servers will likely be offline for the remainder of January 8th and not likely to come back online until some time during the afternoon or evening of January 9th Pacific time.  We will update this post when the new server hardware has been installed.

The hardware that hosts the login servers also hosts the customer service tools.  Customer service will be not be able to process service requests until the hardware issue is resolved.

 

Update 2016/1/9 10:10pm Pacific Time

The hardware replacement is complete but server configuration work continues.  During this process there may be interruption or loss of service in other systems.  Currently account registration is not available along with customer service.  The systems should be restored by the time the configuration work is done.  We expect this work will continue into the night and it may extend into tomorrow (January 10th) if a break for sleep is needed.  We will update this post when the configuration work is complete.  Please note when the servers first come on line players will still not be able to log in until we have completed our testing on the servers before opening them for play.

 

Update 2016/1/10 2:10pm Pacific Time

The servers have been restored and are available for play.  New account registration should also be restored along with other account services.  Customer service tools have been restored.  Please note that customer service has not been able to clear the back log of service requests from the holidays and with the expectation of status inquiries and possible reimbursements due to the server outage delayed response from customer service should be expected.  We apologize for this inconvenience and thank you for your patience and understanding.

Server Down Time 2016/1/1

We will be taking the servers offline at 12 AM Pacific Time (3 AM Eastern Time, 7 AM GMT, 10 AM MSK) January 1, 2016 for server maintenance and to activate our New Year content. The expected outage time is estimated to be approximately 30 minutes. We will update this post when the maintenance is complete.

 

0100 Pacific Time

The servers are back online.  

There are currently issues with the game download service not being available and purchasing Burning Sea Notes not being available.  We are working to resolve these issues as quickly as possible.  We will provide an update regarding these issues when they are resolved.  

 

Until the regular download service is restored players should be able to download the game client from this location:  http://cdn-02.portaluscorp.net/potbs/client/potbsinstall.exe

 

Update 1/4/2016 1:50pm Pacific Time

 

The issues with the web service should now be resolved.  Players should be able to access the client download from download locations as before.  The game store should now be accessible from in game and new account registration issues should be resolved.

 

Server Down Time 2015/12/5

We will be taking the servers offline at 12 AM Pacific Time (3 AM Eastern Time, 7 AM GMT, 10 AM MSK) December 5, 2015 for server maintenance and to activate our Christmas content.  The expected outage time is estimated to be approximately 3 hours.  We will update this post when the maintenance is complete.

 

Update 12 am Pacific Time

Due to a technical issue the maintenance scheduled for this time has been postponed 24 hours.  This maintenance will now occur at the same scheduled time on December 6th instead of the 5th.

 

Update 3:24 am Pacific Time

Maintenance is complete and the servers are back online.  The Christmas content should be active and we've included a few adjustments to some ship writs and deeds in Treasure Aisle. 

 

Live Server Down Time 2015/11/21

We will be taking the Antigua and Roberts servers offline at 12 AM Pacific Time (3 AM Eastern Time, 7 AM GMT, 10 AM MSK) to release the 2.15.43.0 to the Live servers.  This build features increases to the amount of Pieces of Eight awarded from Treasure Chests, an increase in the number of ship deeds from Treasure Chests, an update to the BitRaider launcher and a new Level 50 advancement item allowing players to skip the lower level development.  Please note this item is intended for veteran players already familiar with the game.  New players are still recommended to progress through the levels normally as a means of learning the game mechanics before reaching level 50.  Additional details regarding Build 2.15.43.0 are found in the post below.

Update 3:36am Pacific Time:  The servers are back online.  Please note the BitRaider update will take several minutes to download as the update does a complete asset scan of the game files as part of the update. 

Build 2.15.43.0

Build 2.15.43.0 is now available on the Test Server.  The build contains the following changes, updates and additions:

Bit Raider Launcher Update

The BitRaider launcher has been updated.  To obtain this update for the BitRaider launcher for use with the Test server it is recommended that the updated file be downloaded from the following location before attempting to login to the Test server: http://burningsea.com/download-test

Please note this BitRaider update is not for the Live servers (Antigua and Roberts).  The update for use with the Live servers will be provided when Build 2.15.43.0 is moved to the Live servers.

The following ship deeds have been added to the Ships section of Treasure Aisle:

Invincible 1st rate
Prince 1st rate
Triumphant 2nd rate
Trinity 2nd rate
Hercules Heavy
Hercules Sleek
Mordaunt Sleek
Oliphant Heavy
Raa Courier

- A new item has been added to the account section of Treasure Aisle that can be redeemed to have the character possessing the item advanced to Level 50.

The following changes have been made to Treasure Chest loot:

-The number of Pieces of Eight awarded per Treasure Chest opened has been increased.
-The likelihood of ship deeds being awarded for opened Treasure Chests has been increased.
-Higher level characters should no longer see lower quality consumables and ammunition awarded from Treasure Chests.
-Depending on the level of the character opening a Treasure Chest the following ships are potential rewards:

Myrmidon Heavy
Capricieux Heavy
Hercules
Leviathan
Raa Heavy
Minerva
Hercules Sleek
Dauntless
San Mateo Heavy
Tigre
Tigre Heavy
Archelon
Oliphant Heavy
Conquistador
Deliverance
Couronne
San Fernando
Poseidon
Valiant
Triumphant
Trinity
Prince
Invincible
Formidable
Indomitable

The following bug fixes have been applied in Build 2.15.43.0:

-The Breed Cattle recipe has been added to the Farm Estate structure.
-The Knot Rigging recipe has been added to Textile Factory.
-The Make Parchment recipe has been removed from Improved Textile Factory.  The recipe is supposed to be a Textile Factory only item.
-The Wood Unrest Bundle recipe has been added to the Saw Mill structure.
-The Metal Unrest Bundle Metal recipe has been added to the Finery and Ironworks structures.
-The Weapons Unrest Bundle recipe has been added to the Finery and Ironworks structures.
-The Texiles Unrest Bundle recipe has been added to Improved Textile Mill and Textile Factory structures.
-A recipe refresh routine has been added to refresh the recipe lists of each character in order to pick up the above changes.  The refresh routine should occur when a character changes zones.

Please note that some players may experience duplication of recipes in structures that share recipes with other structures.  We will work to resolve this issue in a future build but would not hold the build back for this issue as the issue is a display issue only and it is of greater importance that players have access to the recipes.

Unless issues are found with Build 2.15.43.0 during the upcoming week we plan to move this Build to the Live servers over the upcoming weekend.

Server Maintenance 2015/10/28

We will be taking the servers offline in approximately one hour (10pm Pacific Time) for server maintenance and to active the Halloween content.  The expected maintenance time is one hour.  We apologize for the short notice and the inconvenience.

 

Update:

11:08pm Pacific Time - All servers are back online. 

Server Maintenance - 2015/09/19 (All Servers)

Update (12:57am Pacific Time) - The servers be back online.

 

We'll be takin' all servers offline for about 1 hour tonight at midnight (9/19/2015 at 12 AM Pacific Time, 3 AM Eastern Time, 7 AM GMT, 10 AM MSK). This downtime be t' perform regular scheduled maintenance and t' active our Talk Like a Pirate Day content. It be that time again mateys!