Portalus Games

Amazing Online Experiences

Portalus Games, founded in 2012, is an online games developer.

Click here to sign up and play Pirates of the Burning Sea!

Burning Sea Note Delivery Issue

We are currently experiencing an issue with our Burning Sea Note delivery system that may delay or fail to deliver Burning Sea Notes after purchase. The resolution of this issue requires coordination with PayPal's technical support which at this time is still not scheduled. We have disabled the ability to purchase Burning Sea Notes until such time that we are able to resolve the issues with the delivery system. If you have purchased Burning Sea Notes and have not received them by the end of the day (July 15th) please contact customer service for assistance at customerservice@portalusgames.com. We will update this post when the delivery system issue is resolved and the ability to purchase Burning Sea Notes without issue is restored.

 

Update July 16th 4:30pm Pacific Time:

The issue we have been experiencing with our Burning Sea Note delivery system has been resolved and players should now be able to purchase and receive Burning Sea Notes.  If anyone has not received previously purchased Burning Sea Notes at this time please contact customerservice@portalusgames.com so we may help resolve the issue.

 

Roberts Server Offline (2017/7/2)

We are currently experiencing an issue with the Roberts server that will require the server to remain offline until the maintenance staff can investigate the issue.  We apologize for the inconvenience and will update this post as soon as we have new information regarding the Roberts server's status.

 

Update 3:15pm Pacific Time:

The issue with the Roberts server has been resolved and the server is now open.

Antigua Server Offline (2017/6/15)

The Antigua server is currently offline while we investigate an issue experienced with the login server.  The server will remain offline until the issue can be resolved.  We do not have an estimate as to when the issue will be resolved at this time.  The Roberts and Test servers should be unaffected and available for service.  This post will be updated as soon as we have additional information regarding the login issue with the Antigua server.

 

Update 7:27pm Pacific Time:

The issue with the Antigua login server has been resolved.  The server is now available for service.

Antigua and Roberts Servers Offline (2017/6/3)

The Antigua and Roberts servers are currently unavailable due to an issue with their connection to the login servers. Customer Service has not received any information regarding how long the issue will take to resolve. Both servers have been shut down until the issue with the login server has been resolved. We apologize for this interruption and inconvenience and will update this post as soon as we have more information regarding the login server issue.

Update 12:58pm Pacific Time:

We have been able to restore the Antigua server for service. We have not been able to resolve the issues we have experienced with the Roberts server however and at this time it appears that its restoration to service is still several hours away. This post will be updated when we have more information regarding issue resolution for the Roberts server.

Update 2:58pm Pacific Time:

The Roberts server is now available for service.

Antigua and Roberts Servers Offline (2017/6/2)

The Antigua and Roberts servers are currently offline due to an issue at our data center in Los Angeles.  We currently do not have an estimate as to when the servers will return to service.  We apologize for this interruption and inconvenience and will update this post as soon as we have more information regarding the issue at the data center.

 

Update 11:08am Pacific Time:

The issue at the data center has been addressed. The Roberts and Antigua servers should be available at this time.

Server Maintenance 2017/4/23

We will be taking the servers offline at 10AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, April 23, 2017 to coordinate maintenance with our data center in Los Angeles.  The estimated time of the server outage is approximately 1 hour.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 11:28am Pacific Time

The maintenance period is complete and all servers should be available for service at this time.

Antigua Server Offline 2017/4/12

The Antigua server has experienced a system communication issue that will require the server to remain offline until the issue is resolved.  This outage will likely keep the server offline for serveral hours.  We apologize for the interruption and will update this post as soon as we have new information regarding when the server will return to service.

 

Update 3:43pm Pacific Time

The Antigua server is back online and available for service.

Antigua and Roberts Servers Offline

We have experienced a failure at our data center that has taken both the Antigua and Roberts servers offline. We are currently working to restore the servers to availability as quickly as possible. We apologize for this unscheduled interruption in service and will update this post as soon as we have more information regarding the issue with our servers.

 

Update 4:17pm Pacific Time

The Antigua and Roberts servers should be available for service at this time.

 

Server Outage 2017/2/26

We will be taking the servers offline for maintenance at 10 AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, February 26, 2017.  The estimated time of the server outage is approximately 1 hour.

During this outage we will be activating our Mardi Gras content a couple of days early since we will not be able to activated it on the proper day (Tuesday).  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 10:44am Pacific Time

Maintenance is complete and all servers should be available at this time with the Mardi Gras content activated.

Antigua Server Offline

The Antigua server is currently offline due to an issue affecting player's abilities to login and change zones.  The server will be unavailable until the middle evening hours Pacific Time at the earliest while repairs are being made.  This issue does not affect Roberts or the Test server.  We apologize for the interruption in game play and inconvenience.  The server will remain offline until we are ready to test repairs.  This post will be updated when the server is available.

 

Update:

The issues with the Antigua server have been repaired.  The server should now be available for service.

Server Outage 2017/1/22

We will be taking the servers offline for maintenance at 10 AM Pacific Time/1 PM Eastern Time/6 PM GMT/9 PM MSK on Sunday, January 22, 2017.  The estimated time of the server outage is approximately 1 hour.

During this outage we will be activating our Anniversary content in celebration of Pirates of the Burning Sea's ninth anniversary.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 1047am Pacific Time

Maintenance is complete and all servers should be available at this time.

 

Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline for service.  This issue does not affect the Roberts or Test server.  We apologize for the inconvenience and will restore the Antigua server to service as soon as possible.  We will update this post when we have more information available regarding the Antigua server status.

 

Update 10:30pm Pacific Time

 

The issue with the Antigua server has been resolved and the server should be available for service at this time.

Antigua Server Offline

We are currently experiencing an issue with the Antigua server that has forced us to take the server offline for service.  This issue does not affect the Roberts or Test server.  We apologize for the inconvenience and will restore the Antigua server to service as soon as possible.  We will update this post when we have more information available regarding the Antigua server status.

 

Update 5:25pm Pacific Time

 

The issue with the Antigua server has been resolved and the server should be available for service at this time.

New Year’s Burning Sea Note Sale

To celebrate the New Year and the upcoming ninth Anniversary of Pirates of the Burning Sea we will be running a sale on Burning Sea Notes beginning January 1, 2017.  As with last year’s Anniversary sale we will be offering Burning Sea Notes with the following discounted prices:

 

-          33% off 1 and 2 Burning Sea Note bundles

-          35% off 4 and 9 Burning Sea Note bundles

-          40% off 23 and 47 Burning Sea Note bundles

 

This sale will run through the Pirates of the Burning Sea Anniversary on January 22, 2017.  We would like to thank our players and game supporters for their support through 2016 and hope everyone is enjoying this holiday season.

Server Outage 2016/12/3

We will be taking the servers offline to prepare for future hardware maintenance at 11AM Pacific Time/2 PM Eastern Time/7 PM GMT/10 PM MSK on Saturday, December 3, 2016.  The estimated time of the server outage is approximately 1 hour.  During this outage we will be deploying the 2.15.46.0 build to the Antigua and Roberts servers as well as activating our Christmas content.  The outage requires coordination with our data center partners dictating the unusual time for this outage.  We apologize for the timing and will reschedule any server based events such as port battles that are conflicted by this schedule.  This post will be updated when the maintenance preparation is complete.

 

Update 12:12pm Pacific Time:

The server maintenance is now complete.  The Antigua and Roberts servers should be available for service at this time.

Server Outage 2016/10/29

We were unable to complete all necessary maintenance during our last maintenance period and have a need to schedule another server outage to complete this process.  Unfortunately the pressing need to complete this maintenance combine with the availability of personnel to complete the maintenance will require this outage to occur during this upcoming weekend.  To complete this maintenance we will need to take the servers offline at 11PM Eastern/8PM Pacific Time October 29, 2016 (3 AM GMT/6 AM MSK October 30, 2016) for additional maintenance.  The estimated time for this server outage is approximately 3 hours.  Any affected scheduled events such as port battles impacted by this outage will be moved.  We apologize for the short notice regarding outage and schedule and will update this post as soon as the maintenance is complete.

 

Update 11:41pm Pacific Time

The server maintenance is now complete.  All servers should be available.  Please note that some players may experience some lag in viewing the auction houses for the first two or three hours after the completion of maintenance while data is continuing to load to the servers.

Server Maintenance 2016/10/27

We will be taking the servers offline for server maintenance at 2 AM Eastern Time/6 AM GMT/9 AM MSK October 27, 2016, (11 PM for the Pacific time zone on October 26, 2016).  The estimated time of the maintenance period is approximately 1 hour.  

We will be activating our Halloween content during the maintenance period.  We will update this post when the server maintenance is complete.

 

Update 11:49pm Pacific Time

The server maintenance is now complete.  All servers should now be available with the Halloween content activated.

Server Maintenance 2016/9/16

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK September 16, 2016, (10 PM for the Pacific time zone on September 15, 2016).  The estimated time of the maintenance period is approximately 1 hour.  

Due to developer availability conflicts we will be activating the Talk Like a Pirate Day content a during the maintenance period so it will be available for Talk Like a Pirate Day (September 19th).  We will update this post when the server maintenance is complete.

 

Update 1:00am Pacific Time

Server maintenance is now complete and the Talk Like a Pirate Day content has been activated.  Issues encountered during maintenance caused the maintenance window to run longer than we estimated.  The servers are now available and we apologize for the delay and inconvenience. 

Server Maintenance 2016/8/15

We will be taking the servers offline for server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK August 15, 2016, (10 PM for the Pacific time zone on August 14, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 12:48am Pacific Time

Server maintenance is complete.  All servers should be available for service.

Server Maintenance 2016/7/23

We will be taking the servers offline for a server maintenance at 1 AM Eastern Time/5 AM GMT/8 AM MSK July 23, 2016, (10 PM Pacific Time on July 22, 2016).  The estimated time of the maintenance period is approximately 2 hours.  We will update this post when the server maintenance is complete.

 

Update 11:58PM Pacific Time 2016/7/22

Server maintenance is now complete.  All servers should be available for service.